TalkspaceReviews of talkspace.com

This would have been my second appointment with this provider. However 10 minutes after our time should have started I received communication that they canceled our appointment. This is very unprofessional and does not look good for Talkspace. I am disappointed, but it will not keep me from visiting other providers in the future from here.

UPDATE: Someone from TALKSPACE finally got back to me and apologized for being "so busy." They also offered no resolution to my issue. But they managed to change my complaint ticket to SOLVED. Solved for who? Definitely not for me. Off to the BBB you go. I have been trying to contact TALKSPACE for 7 weeks now and to no avail. I have been ignored and they still have the gall to keep taking my money while providing ZERO service to me. I have reached out to them several times and NO RESPONSE aside from the same bot.

Not connected very well with therapist.

Customer service sucks and never available they charged me several times for one session that is only supposed to be $25

My experience with Talkspace was extremely disappointing and, frankly, concerning from both a financial and clinical standpoint. I was billed for services that should have been covered by my insurance. When I reached out to have these charges reviewed and refunded, I was told the process could take up to 90 days, which is an unreasonable timeframe given the circumstances and lack of transparency around the billing error. More importantly, I experienced significant adverse side effects from medications prescribed through their platform. There appeared to be a failure to adequately review my existing medical conditions before prescribing, which raises serious concerns about patient safety and clinical oversight. Customer service was consistently poor. Responses felt scripted, unhelpful, and dismissive of legitimate concerns. At no point did I feel that my health or well-being was a priority. Overall, my experience left me with the strong impression that Talkspace prioritizes revenue over patient care. I felt taken advantage of and would not recommend this service to anyone.

I made an appt with a therapist for driving anxiety and after 5 minutes, she told me she didn’t know anything about driving anxiety and couldn’t help me. I was charged for the visit for absolutely no reason. Never had a session. Company said basically “ too bad” scam company

I had trouble getting back into my account. I tried for days before my scheduled appointment with a person named Angela. I guess she’s called the provider. I made several attempts to reach out through email to Talkspace to cancel this so they would not charge me for missing it never were they able to cancel it for me. I was never able to get back into my account. They never helped me get back into my account and Angela charged me for missing the appointment even though I had tried canceling for days and days before do not trust Talkspace they are terrible.

I wasn’t aware that therapists, after years of working with you, can abruptly end working with you. This should be mentioned, clearly, when you start, so you are emotionally and psychologically prepared.