TalkspaceReviews of talkspace.com

Very disappointed in how a mental health company handles situations like this. Back in March 2026, I was unable to schedule my last session credit due to a system error. My therapist even attempted to schedule it on her end and couldn’t. I contacted chat support and was told the issue would need to be escalated. I specifically reminded them that my last credit would expire within a few days. Time passed with no response, and the credit expired. Over the next month, I repeatedly attempted to contact the company and received no responses. I finally reached someone through the call line (which has very inconvenient hours for anyone working full time. But this worker was kind.) and was told the original request had never actually been escalated. They assured me they would escalate it directly. A few days later, I finally heard back, only to go back and forth with a representative who repeatedly denied restoring the credit and claimed there was no further escalation possible. The support ticket was eventually closed by this worker without any resolution. I decided to then file a complaint through the Better Business Bureau and received two responses that still did not resolve the issue. I find it incredibly hard to believe that there is absolutely no way to reinstate a single session credit when the issue was caused by a system error and documented before the expiration date. At this point, it feels less like inability and more like unwillingness to help. What’s most frustrating is the amount of unnecessary stress and anxiety this process has caused from a company centered around mental health support. I genuinely like my therapist, which is the only reason I will continue using the platform for now. Do better, Talkspace.

In first session therapist told me to quit my job, my relationship, my business, to sell my house and to move. Absolutely horrible experience! Still trying to figure out why I was charged double my co-pay if they accept my insurance.

My therapist was awesome, I started talking to her last summer. I had an appointment scheduled, and I had messaged her because I was having a bad week. She left me a long reply just a couple of days earlier, but I wasn’t able to respond. Out of the blue I get an email saying she’s no longer with Talkspace. No heads up, no chance to at least communicate with her, and of course they wouldn’t give me a reason. This is how a mental health platform acts? Cutting people off with no warning? They assigned me another therapist, but why would I start over and build trust with another therapist knowing they could disappear overnight?

My psych barely even took any notes. Didn't even keep track of what medications we already had. He was also rude as hell. Talkspace support wasn't much good either because they would take forever to get me my records. I'm talking literal months despite many multiple and calling in. It's pathetic and clear that this company is not well run at all. Avoid at all costs, unless you want to worsen your mental health.

I used this service because it was advertised through my health insurance as being covered. A week later, I was unexpectedly charged $198 for my session and only informed of this the morning of my next appointment. I was devastated — this cost is completely unaffordable, and I planned to cancel. However, because it was within the 24‑hour window, I was told I would be charged again for canceling. I went ahead with the session, and after explaining the situation, my therapist kindly offered to make the visit no charge. The call lasted less than 10 minutes. Despite this, I woke up today to yet another $198 charge. There is no customer support, no way to resolve billing issues, and no transparency. Overall, I’m extremely disappointed and frustrated. These practices feel misleading, and the company needs to be upfront about costs before people invest their time, emotions, and energy.

I completed two sessions with Talkspace (a third was cancelled due to a technical issue, which they confirmed would not be charged). Despite this, I was charged multiple times. I signed up under the clear understanding that my insurance would fully cover the service. There was no meaningful warning that I would be billed out of pocket. I then received an email stating my card would be charged approximately $124. Within a very short window—well under an hour—the charge was processed. This happened twice in quick succession. A week later, it happened again—two more charges. At that point, I had been billed for four sessions, despite only completing two. I contacted Talkspace and gave them time to respond. I followed up again. There was no meaningful reply—only silence. When they eventually did respond, it was a generic explanation of insurance billing that did not address the actual issue. I ultimately had to resolve this through my bank, which reversed the charges. The problem here isn’t just billing—it’s the combination of minimal notice, repeated charges, and the lack of any meaningful support when something clearly goes wrong. This process feels less like transparent billing and more like charges being applied first, with explanations provided later—if at all. I would strongly caution others to review charges carefully and not rely on the initial coverage estimates shown during signup.

Assigned a new therapist less than 5 hours after my therapist of almost 3 years "put in leave for 2 days". No answer for why and she is no longer on the platform. I want answers.

The biggest issue I have is that the support literally does not exist. I submitted a support ticket 2 months ago (2271459), and nobody answered. I submitted another one 1 month ago (2297476), and again no answer. Literally ZERO response. The purpose of going with Talkspace and not directly to someone is for these benefits of support, but they have literally no support. You have issues, and you are left to your own, and they steal your money. I've used multiple therapists with them, and it appears they have just gone downhill, and the company is falling apart. My next therapists, I'll go directly to someone or use BetterHelp for improved support.