TalkspaceReviews of talkspace.com

I had high hopes for Talkspace on couple counseling. Well after over a month of paying $400 a month hoping to get good help. They don't clearly tell you that your live session expire if not used. My counselor NEVER requested or suggested a live session..She just kept chatting on the message app. When I reached out to customer service they offerer nothing then when I asked not to be charge again..they CANCELLED my acocunt with days left before expiring and I never used my live sessions! They ripped me off..WATCH OUT! Horrible customer services and therapists just want to get paid to chat about nothing.

I wanted to get on here and write a review because I feel like people need to realize that talkspace is NOT a place for actual counseling. They don't care to help you with learning coping mechanisms or anything to help your stress, they just talk in circles, they just want you to talk about your problems and they don't do anything to help you actually get through them. I honestly feel like they made my mental health a little bit worse because they made me solely focus on the bad things in my life and NEVER showed me any tips on how to cope or change things. I don't recommend this to anyone, especially anyone who is really struggling with their mental health. They do not care.

I hate freaking scumbags who lure you in with a free test and then you have to put in your personal information even though it's supposed to be confidential so go f yourself and it's a really terrible thing to do considering people are trying to get mental health information for a loved one to help them. Only sales.

I totally agree with the other reviews. I think this company is trying to scam people. I took a quiz on their website seeing if I have OCD. They asked me to enter in my email address after the quiz was done only so they can trick me into getting me on their mailing list. I unsubscribed from their mailing list, but they’re still spamming me with their annoying emails. I filed a complaint to the FTC and I hope they do something about this soon. Stay away from these people at all costs!

Talkspace was a bad experience for me. My therapist was unresponsive and disinterred, mostly giving me short, one-sentence answers. At the start he had promised to be very engaging. He spoke of an in-depth assessment that he would do, which would take a whole two weeks. Nothing came of it. I cancelled and had to lose some of my money as a result. I still like the idea of therapy by text, but I'll be looking elsewhere for another provider.

What experience? I spoke to no one!!! I kept getting messages that I would speak to someone at 8PM when I sent a message at 10:45AM! Well at 8PM I opened my laptop to find the counselor had texted me at 7:41PM and when I answered I got another message that I wouldn’t hear from them until 4PM the next day!! What kind of mental health service is this??? I lodged a complaint with my HR. This is the kind of stupidity that can send someone into a tailspin!!! Argh!!!

This company is a scam and should be prevented from ripping you off. They took $160 of my money and gave NOTHING in return.

Paid $260 for messaging-only service but was ignored by not one, but TWO therapists in a row. In a dark time when I really needed mental support, they were not there for me. Customer support was fast but also automated and the refund is based on how long you have had the service, so I only was refunded $190. If you want to dispute this refund, response times could take up to 21 days. Since lack of response was my reason to leave initially, I just took the $190 and left. I WOULD ABSOLUTELY NEVER USE THIS SERVICE AGAIN OR RECOMMEND IT.