TalkspaceReviews of talkspace.com

An absolute mess. I subscribed to Talkspace on two different occasions because I was desperate for therapy. Both times, the quality of my care was extremely poor. It's really difficult to receive in-depth therapy over text, given that you only get about 10 minutes or less per day. The therapist does not get time to know you or advise you well. The worst thing was the payment. Because I was using insurance, I thought my care would be covered. I never had any credit card payments go through, never got any invoices, nothing, so I felt comfortable. However, nearly a year (!!) after my last contact with any therapist, I got a series of bills totaling almost $1000 for services. Their excuse was that they were behind in their billing. Had I been able to plan for these expenses, I may have been more willing to pay, but I had never been notified and I ended up having to pay a huge amount that I had not been expecting. It caused immense stress, which is what the service is supposed to help fix in the first place. It also ended up being more expensive than an in-person therapist for much worse care. I can't say this enough: STAY AWAY FROM TALKSPACE.

I recently joined Talkspace, and paid - in advance as required - $336. After I chose a therapist which the site stated as able to take on new patients I received an email SEVERAL DAYS LATER stating that she is no longer taking on any more patients. Since she was the only one I was interested in, I requested a refund. Once again, after waiting for several days I received a reply saying that only a partial 75% refund would be given because the therapist I originally chose would have to give the remaining refund balance - EVEN THOUGH I NEVER USED HER SERVICES!! After several more emails back and forth (Talkspace communication is horrible having to wait days to get a response back to each email sent) I finally had to call my credit card company to issue a protest to the charge. Talkspace ended up telling me that it may take 3 MONTHS for a refund to be issued because they had to "investigate" the claim. I would NEVER recommend that anyone use this dishonest and duplicitous company!

I'm a licensed psychotherapist. This service is dishonest and should be monitored by the boards of behavioral health in the states they operate in. No therapist or clinic should charge you for services before you have began treatment. I would never treat a patient in my practice this way. You have a right to understand your potential therapist's credentials and agree to treatment before you are charged for treatment. You deserve to investigate their background, and most therapists will let you do a free session where you get to know each other before treatment begins to see if it is a good fit. Talkspace is essentially acting as a clinic director (assigning therapist) without fulfilling the fiduciary or ethical obligations of a clinic director. A clinical director usually is a licensed therapist who oversees a clinic. They will assign a licensed intake coordinator (which talkspace's customer service reps are not) who will then help to match you with a therapist in a clinic. These are other licensed therapists who have duties to you when you call a clinic. Talkspace is performing these duties without the licensure or accountability of a mental health clinic. Do not sign up for therapy without understanding the person you will be working with. Do not pay for any medical or mental health service before services are performed. BBS! PLEASE INVESTIGATE. This is dangerous to our field.

I paid for 4 live sessions and was only able to schedule 2 with my counselor based on her availability before my "credits" expired. I did not wish to pay for any more sessions beyond the 4 I had paid for so I asked to cancel my subscription but still receive the 2 I had already paid for. After several emails and messages, I finally got a response from customer service saying I'd have to re-enroll (aka pay more money) to get the 2 remaining live sessions I'd already paid for. What a scam. I'll just file a dispute with my credit card company instead since I paid for but did not receive all the services I was entitled to.

The worst app ever existed. I was excited to try out the app. From the beginning, instead of finding me a therapist - the app demanded that I pay first. After I paid more than $300 for its monthly sub, the matching agent kept matching me with therapists who weren't even available. When I tried to cancel the subscription, the app did NOT show the option for full refund, just a partial because I was over their BStimeframe for canceling. I DID NOT USE THE SERVICE AT ALL. How is this even legal? If anything, Talkspace should pay me for wasting MY time. I have been trying to contact them via email, but not getting any response. I never felt so upset by an app company before. This is making me sick to my stomach. A group of people taking advantage of the community seeking mental health, and capitalizing by being utterly scheming and manipulative. SMH. SMH.

Talkspace used to be so much better. The threapists are so unqualified, I don't even feel safe.. I was assigned to a provider who ended up retiring half way through and didn't even provide me with proper care before?????? I changed the provider and it still sucked, she was constantly confused and didn't bother to try to understand or explain, it just seems that they're too busy or don't have the time.

Charged every month regardless of the weeks and weeks I paused therapy. No one available through customer service. No response to any emails. Charged me $320 monthly for barely using the service.

#darkpattern 1 You must pay before you know who your therapist will be. This makes zero sense for the patient, maximum sense for talkspace. #darkpattern 2 Unsubscribe links on their emails do not work - you can check in but you can never check out #darkpattern 3 There is no way to close your account on the website/app #darkpattern 4 When you submit a ticket requesting deletion, they send you a link to reactivation STRONG AVOID