TalkspaceReviews of talkspace.com

I wish I would have never found this company. I decided to try and sign up for 3 months of therapy. I was excited about Talkspace's promise of getting the 5 guaranteed responses per week. I got matched with a provider and did get some responses, but never 5 times in one week. It was more like 3. I wasn't getting what I had paid for so I tried to switch counselors. I got connected with a matching agent that never responded to me. So I couldn't even get connected to a new counselor and was basically completely stuck for over a week and a half with absolutely no support and no way to get in touch with someone. During this week I had multiple tickets in to customer support. I requested a full refund because I didn't even get what was promised and guaranteed by the site. When I submitted the refund request, I received a refund wizzard and an auto reply first. The only option was to accept a partial refund or waive the refund entirely. I decided to wait on a reply from customer service. When I finally got a reply from their support team I only got a partial refund(the same offered via the wizzard) because they said I had already received some services with them. Terrible company. Don't trust them with your money. I'm now out almost 200 dollars for something I never received.

BE CAREFUL!!!! Contacted talk space desperate and asking for help. The match they made for me was opposite of everything I asked for. Now, they have hit my card twice for $436 each. I have emailed them repeatedly telling them their service did not work for me and that I have moved on. They only keep nagging me about continuing their service and charging my card. I never spoke to a counselor with them. They offer only mental anguish

Worst service ever!! They will charge you the full amount before even providing a Therapist. Once the couldn’t find anyone fitting (no provider with experience) Talkspace would only give me a partial refund although I wasn’t able to use their services. Talkspace’ a customer support is unresponsive and of no help at all. Do yourself a favor and avoid Talkspace it’s a waste of money and time and only aggravating. I hope insurance companies will black list Talkspace since they are a ripoff!

Total lack of support from customer service. I had a previous plan set up that was cancelled and my account view showed no way how to restart a new plan, even tried starting fresh and signing up again but it said I already had an account so no luck there. I submitted a ticket asking how to restart my plan and several days went by with no response so I found an alternative provider and replied to the ticket saying that I no longer wished to make any changes to the plan. I receive a clearly copy & pasted reply over 2 weeks later saying that they have been working through high volumes and they are sorry I cancelled my subscription, and to let me know if I need anything else, which isn't even really reading the ticket because I had cancelled over a year ago and was trying to re-engage. I would advise others who are likely reaching out for time sensitive mental health support to steer clear of a company that is not able to help troubleshoot at all.

Completely useless. Talkspace WILL lie about if they have qualified therapists available in the area you need help in.

If I could give 0 Stars, I WOULD! It looks like it’s a scam: I signed up and was billed but never received any services. I tried getting them to respond, but no one ever responded to anything. They took my time and money, and RAN! I've still not heard back. Please for the sake of your santity and money, DO NOT USE TALKSPACE!

Still waiting for resolution from them after a few weeks. Signed up for couples counseling. Was assigned a provider who did not have any appointments for 2.5 weeks out. However i was still going to be charged for 4 sessions (one a week). I tried to change providers but because I had not met with this one yet I was unable to. I also needed to change the time zone of the provider due to my partner being in a different time zone than me. I reached out and did not hear back for a week, they sent out a generic message and offered me 30 minutes for free. I reached out again, once again another week until a response with the same message. Reached out in the talkspace chat, still have not heard back. I requested a refund and they offered me half of what I paid even though I have not used their services yet. I do not recommend them, they do not have a number you can call, they only respond via email and through the talkspace chat, both of which you do not get a response in a timely manner.

I had the exact same experience of many others - I was assigned a psychiatrist, Dr. Faiz Faseehuddin (AL-00040439 AL; MD54637). Everything started out very well - he seemed caring, concerned, and helpful and was very communicative. I had my first visit scheduled and the provider reported having tech issues and asked me to reschedule, which I was fine with. I rescheduled and showed up early. As the start time came and went, I waited for 20 minutes, sent 7 messages to the provider and using the "read receipt" feature, I could see the therapist was reading my messages. I didn't receive a single response. I went in search of a phone number or email to use to get a hold of support. There is no phone number listed anywhere. I remembered an email I sent on Thursday, 6/16 asking for help signing up. I never received a response. Thankfully I had found a work around otherwise this lack of response would have hindered me getting care. I left a review on the site in two different places about the platform and one about the provider. I was charged for both visits even though I never actually met with anyone and never heard from him again. I reported Talkspace and this provider to Premera Blue Cross who I have insurance with through my employer and reported the issue to my employer. DO NOT TRUST ANYTHING YOU SEE OR HEAR ABOUT TALKSPACE. I AM CONVINCED IT IS A MONEY-GRAB SCAM. I even said this in my message to the provider, which I know was working because we had corresponded several times previously, and THEY DIDN'T SAY A THING. I feel violated - I gave them a history of therapy and where, medication history, and labs and bloodwork and DIDN'T RECEIVE CARE. This business (if you can call it that) should be SHUT DOWN IMMEDIATELY.