TalkspaceReviews of talkspace.com

After reading these other reviews, I guess I might be lucky in that I did have therapists that were responsive. Too bad their responses were dismissive and they consistently failed to understand my situations no matter how transparent I was. They seemed overworked, and remembered no details from any prior sessions, treating me like I was anonymous every time.

I was barely asked about my medical history and not even given my full hour. I was scheduled with a title of doctor but got a nurse prac. I was asked very basic info and what meds I was on. They prescribed the same pills (without knowing dosage) my general prac.gives me. I could of lied and got anything I wanted Refused to let me talk after they got the basic info. They also do not allow you to know the cost upfront. I only chose them via my insurance because it said I could get an adhd evaluation. I was told by during my session that they cannot do that. Per the CDC "The diagnosis can be made by a mental health professional, like a psychologist or psychiatrist, or by a primary care provider, like a pediatrician" The whole reason I chose a psychiatrist was to 1. Get a doctor and 2. Be evaluated for adhd. I felt like this was a bait and trap pill mill.

First off, I signed up for another session with my therapist or “provider” and I signed up for the weekly texting session where they answer you back multiple times throughout the week and I literally hadn’t heard from my “therapist” for the entire week. So there was no service actually provided. Ontop of that, they told me my copay was $0 with my insurance, so no money had to come out of my pocket and all of the sudden I am getting charged with a $125 bill? I am most definitely going to dispute that because I didn’t even receive any service from my therapist. I messaged her Monday, it’s Thursday. No response. Don’t use this app. I thought it was a good gateway to starting therapy but it’s not

Worthless. They have a terrible model. They take your money after finding you a “match”. We did not feel our assigned counselor was a match at all after reading her bio. The website is essentially impossible to navigate. Even after following the instructions to change providers, it essentially only matched us with one other alternate. Is get the feeling he was the only other provider on the platform because no amount of putting in simple parameters (like wanting a female) would change the provider option. Customer service is impossible. They said they’d put our account on hold until we got assigned a new provider. Despite this, they billed us for another month. The website is literally useless it only lets you schedule an appointment and not to access any other features (like cancelling the service). They have not responded to my requests for help. Don’t make the same mistake and give them your credit card number.

They are charging me after I cancelled because their service did not work.

Talkspace will tell you that your insurance covers their services, but be ready to pay the full amount. Many insurances will only pay Talkspace as "Out of Network" providers. Talkspace does not tell you this upfront and leads you to believe that they are fully covered by your insurance. Do your homework before using this company.

This service is a scam. I signed up and got a provider that didn’t match at all what I requested but I figured I would give it a shot. I scheduled an appointment and then the provider never showed up. Then i rescheduled and the same thing the provider never showed up. I tried getting a new provider but got frustrated and all the while I find out they have been charging me! I got charged $336 the first month after having 0 sessions and then they charged me another $286 because when I went to cancel they offered me a discount. I thought they were saying a discount off of the first month but no it was off the next month.. I still haven’t been able to find any provider to meet with and I have paid $622 and never talked to a single person! Then I disputed it and asked for a refund and they said none of it was refundable. Please never use Talkspace this is the worst experience.

Started seeing a therapist in Jul 2021. Everything was going very well until I had expressed severe anxiety at one point related to some issues I had been having, waited for a response and got just "Oh." and then I went to send a message and got no response for 5 days and found out the therapist had just vanished from the platform without any notice. Please check the list of therapists regularly to make sure you can still communicate with your therapist.