TalkspaceReviews of talkspace.com

I tried for 6 weeks to get their useless support team to give me an itemized copy of my superbill for submission to FSA. I would get an email response asking for dates, I'd provide this same information over and over and get told it was being sent to "billing" and then never hear anything. As of today, I have 5 tickets submitted and no resolution. The quality of care was garbage, I had one therapist who never spoke during our session except at the end where her sage advice to me was to go post a Tik Tok. Another therapist didn't bother to show up and then was rude to me when I messaged her about it. Switching providers is a joke, I requested a female therapist and kept being continually matched to a male provider. The UI on the site is terrible you are forced to review providers you aren't even able to see due to scheduling challenges. I had one woman tell me she only sees clients at 7 am or 8 pm. Overall a crappy experience.

I booked a Talkspace session because I was really stressed about my job and my relationship. I paid $35 (copay) and showed up to my live session at my allotted time slot. I waited there for 10 minutes and nobody showed up, and then I got an email telling me that "my provider missed my session." I tried to switch providers, but whenever I'd get to the final step of switching, I'd just get a message saying "something went wrong -- check your internet connection and try again." I tried that about 3 more times with the same result. My internet connection is completely stable. I came into this experience optimistic about finally getting some help and having someone to talk to, and I left it feeling even more stressed and frustrated. Talkspace, you should be ashamed of yourselves.

This review is purely for the process of trying to redeem a gift card of one month of free therapy with Talkspace, I haven't even been able to BOOK a session yet. I reached out to Talkspace customer service originally in early January 2023 to redeem a gift certificate of one month of free therapy, my chief complaint is that when I log onto the site I'm not able to redeem it. After a back and forth of emails for over a month (mind you I was severely depressed) I still have no resolution. They technical side seems to be lacking the ability to offer a solution on how to redeem my gift certificate and they won't offer a refund for it. While I give them credit for responding and trying to fix the problem, it shouldn't take over a month, perhaps more, to find a resolution. Every time they send a new link it always brings me back to the page in which I need to choose a payment plan which is infuriating because it feels like they're baiting me. At this point I have yet to speak to a therapist and they have failed to deliver a solution, very disappointed with this service.

Talkspace has no customer service they charged me $316 and another $396 for one session, this company is a scam. I was at a point where I see my therapist once a month and they offer no plans for once a month. and to get someone to help with your issues is an email and 3 days later you get a response and still in the same situation

It's a scam, stay away. Talkspace was recommended by my health insurance, Aetna. Talkspace verfied the accepted my insurance, however, the problem is you cannot verify if your provider is in or out of network. There is no way to check, no way to verify if the person you're being matched with is in network. And from what I can gather they are all out of network. Lastly, you don't know that you're being billed unless you go to your app settings look under customer service and then check under "tickets“, as in technical issue request tickets, for your f****** invoice. It's a scam. If they had any intention of being upfront, you would be able to determine easily if the provider THEY are matching you with is in network or not. And you would see it clearly marked under your account "Invoices/Billing". They are intentionally misleading people and cashing in on the Mental Health crisis in this country.

I was charged 5 times in the amount of $396 for a service I have asked and attempted to cancel several times. I emailed support, I spoke to someone through chat and tried calling with no response. I am being charged for services I have not received and I am asking for a full refund in the amount of $1,980 immediately. I have tried canceling services on your site as well. I was matched with a provider in which there was a language barrier, no problem I understand. I explained this to customer support. After them looking for a new provider for two weeks, they matched me with the same provider! I attempted to cancel and get my money back as I had never had an actual appointment...here I stand missing almost 2k.

Horrible. Instead of billing by the session, they bill monthly, and if you don’t use one of the sessions due to scheduling issues (on the therapist’s part), you’re out of luck for the session(s) you already paid for. When is therapy ever not billed by the session? They will also lead you to believe that they take your insurance, but it’s most definitely not in network for most (all?) insurance companies. Get real therapy from a real therapist, and avoid Talkspace.

Awful experience! I don't recommend Talkspace, even more, if you suffer from anxiety as it will give you even more. First I got a nonresponsive therapist and then they messed with my plan and I ended up without a plan exactly the day I had a session planned. The experience has been so frustrating, I recommend you to look for other options.