TalkspaceReviews of talkspace.com

I put my insurance info into Talkspace and their system told me I was covered. So I booked the earliest session I could get with a therapist I liked, a 6am call, because I was relieved and excited to finally start care. I spent that whole hour opening up about deeply traumatic things to give a picture of what we’ll be working on. The kind of memories that bring me immense pain just to say out loud. I only shared them because I thought I was starting real, ongoing care. The second the session ended, I got an email saying my insurance wasn’t approved after all. I asked them to explain what happened and to review my insurance details again, since the site says it’s included. All I got was a copy paste “we’ve shared this with our team” reply and then nothing. It’s been 25 days now. No follow up. No fix. No response AT ALL. This is a mental health company. People come here already struggling and hand over things they can barely say out loud. Talkspace lied to me about my coverage, pulled trauma out of me, took my sessions anyway, and then ghosted me. Do not trust a single thing they tell you, including absolutely useless responses to reviews.

I came to Talkspace because of the positive reviews I read about the quality of its services. Unfortunately, my experience has been extremely disappointing, and I'm beginning to question whether those reviews accurately reflect the service. The therapist I selected, Kerdija, has canceled on me twice—both times after I had scheduled appointments during a period when I genuinely needed someone to talk to. What's even more frustrating is that I was never given a reason for either cancellation. If appointment times are available to book, patients should be able to rely on them. Repeated last-minute cancellations without any explanation leave people feeling let down, especially when they're seeking mental health support. Based on my experience so far, I cannot recommend Talkspace or Kerdija as a therapist. I hope the company takes situations like this seriously and improves its reliability and communication with patients

My specialist via the site have been absolutely amazing. However, if you need support for IT issues or requests for medical records or have billing issues expect to never receive a response from the medical records team. The phone lines do not work either. The entire operations teams an unresponsive. I have also filed a BBB complaint and have yet to receive a response to that either. Use at your own risk.

This was the WORST experience I’ve ever had and I’m in the same industry! This place is a SCAM!!’ Whoever is in charge of it is literally the worst. I’ve never left a review in my life but this had to be done!! Unreal! Especially because it’s dealing with mental health!

The providers . They either cancelled ,or my last provider never showed up to our scheduled time! I went through three providers ! Never again !

I hope people read this - For a company supposedly "helping" people with their mental health journeys Talkspace DOES NOT care about your M.H. they only want your money. My insurance covers this service and they refuse to take it, 3 phone calls later, and now Talkspace customer support (Mimi) has refused to help me by staying on the phone while I call BCBS to work this out. BCBS states that Talkspace refuses to file claims correctly, they file as telehealth but they are not a Telehealth company. Since they will not file claims any other way you cannot be approved. From BCBS - this is a common problem with Talkspace. I will be turning Talkspace in to the Department of Insurance.

Unfortunately I left worse leaving then going into the appointment. No introduction was made we just jumped right in. I was asked very broad questions about what was going on and I completely fumbled explaining why I was there. Then a conclusion was made in terms of how I should look at the situation “that I just like the idea of the guy and not him for him” within 20 minutes of our first conversation. I have never felt more unwelcome into a therapy appointment and all my fears of getting help came true. Feeling dismissed, like I should not be in therapy, and conclusions being made too quickly. The ending was super quick after dropping a dumb shell of a statement because she had an appointment right after me even though she was late to our appointment. The statements that were said within 20 minutes of knowing this stranger that upset me the most were “it’s only been 2.5 months, it sounds like you know what you want to do and you’re just looking for my validation and you don’t seem like you like this guy but just the idea of him”

Probably the worst experience I've had with therapy platforms. Therapist never followed up when I didn't reschedule or even to check in after our time. All they did was bill me. They don't give a shit about you.