TalkspaceReviews of talkspace.com

Do not use talk space ! It’s too expensive for the bad counseling. I had a counselor who told me to reach out to a friend who I’d cut contact with and repair the friendship. I was also advised that I needed to go back in with an open mind and be patient with the process , even if things didn’t look great at the beginning of rekindling the friendship. I spent a year and a half “being open minded and being patient with the rekindling process” and it caused more damage to my mental health. I also had a counselor who encouraged me to quit my job because of his own disdain for the corporate structure. After that , I stopped using TalkSpace lol. I’m convinced these “counselors” and “therapists” are just life coaches with a few certifications… no real mental health or therapy training . I’m better now . I finally took a leap and went through an intensive therapy program and the therapy provided through that program exposed the bad services I received from talk space . I will also add , that I should have known better than to trust talkspace when I asked the first counselor was she a licensed therapist and she responded, “my counseling is a form of therapy” . She also started prophesying before the session was over and there was one session where she had her husband in the background, she kept muting her device while I was talking so she could attend to him, and at one point , he started talking during my session . I’m not sure where the great therapists are on this app , but my mental health is too important to treat any attempt to find a therapist like digging through a bin of marked down classics hoping the good stuff is buried at the bottom . Unsatisfactory experience.

The therapists and NP’s are not trained well enough to offer advice and medication. My NP diagnosed incorrectly and almost killed me with her medication regime.

The quality of my therapist is the only reason I continue to use Talkspace. More than once the platform has failed and the support and help from Talkspace is hopeless. I’ve received surprise bills from over a year ago, inability to start new sessions with my therapist that are dismissed by Talkspace support, and am on my fourth account because I get separated from my therapist and Talkspace tells me they can’t figure out how to reconnect me without creating a new account

The live sessions don't work! 4 times now I have scheduled a live session with my counselor and they all failed both on my PC and on my phone. I don't understand how the app could fail. Help desk gave me credit, but if I can't get it to work I can't use the credits! Very disappointing.

I was quoted that my insurance would fully cover so I chose Talkspace over other options. Then I received a bill the day after I had renewed for another week that my insurance didn't cover anything. The quote was as wrong as it could possibly be. I reached out to ask if I could use a promo code since I had been emailed several and was told I couldn't because I entered insurance information. I've gone back and forth a few times and it has not been resolved. Now I search reviews and see this is a common experience. Very unethical practice.

When signing up, Talkspace indicated that my insurance plan would cover 100% of the cost and I would pay $0. However I was charged $221 today for no apparent reason. I do NOT have that kind of money and if I did I would find an actual therapist and not some random novice from an app. This is horrible business practice. Update: I was told “We are so sorry.” Nothing was amended. I immediately cancelled my subscription. I was then charged $210 today for no apparent reason. I am seriously appalled by this business practice. DO NOT USE THIS SERVICE. If I could give 0 stars I absolutely would.

My son was seen by Kate Jaramillo on Friday. Everytime she asked a question, she muted herself and disabled her video. He expressed that she was very disinterested and not inviting. He had to get another therapist. I am very disappointed. I hate that his first experience wasn't a good one.

Absolutely terrible - do not use. I joined Talkspace because it was free therapy from my company. The experience I have had has been nothing short of horrible. Garbage tier UI, therapists outright ghosting on meetings, therapist timing is abysmal (they seem to only be free in the dead center of the working day)...I can go on and on. Use BetterHelp instead, the experience is night and day. This app is a complete piece of garbage.