TalkspaceReviews of talkspace.com

If I could give zero stars I would for their customer service. It is the worst I have ever encountered. I have been trying to get clarity on a billing issue for over 10 days now with ZERO help. I only receive canned responses that do not answer my question. I have asked to be transferred to a supervisor several times since July 19th and still have not gotten a message from anyone but the original support agent. Just canned response after canned response. I loved my therapist but this platform is absolutely criminal with their customer support. I reached out to them with questions regarding charges on July 15th and still have not gotten any answers. Terrible. Do not recommend.

After a few months of 30 min. weekly sessions with my therapist, I decided to cancel my subscription. It is NOT easy. I had to email the company to cancel, but was sent a packaged response with email links. It should not be this difficult to cancel my account. I am disappointed in the entire process and do not recommend this site to anyone.

UPDATE: after reading your review, they tell you to email them at the feedback@" email address. Then they never respond to the email. So on here, it looks like they care, but they don't. Terrible. They make it sound like you have a choice in "matching" with a therapist and that you won't be charged until you are matched. I started going through the intake procedure and realized they were just going to assign me someone. They did and charged me! I had no choice of this woman with very low qualifications. How do you know that she has expertise in my problem area when i never disclosed it. How do i know i will age with get treatment modalities like i would if i choose a therapist with an office?. I didn't complete the process but instead wrote to customer service 3 times. No one got back to me. When you are already dealing with mental health and a company scams you it feels even worse. I want my money back. I have never engaged with the therapist. Immediately after signing up I asked for a refund but they assigned me a therapist anyway, with no imput from me or what my issue is, or what kind of therapist i was looking for. I really want a refund but NO ONE will get back to me.

They prescribed a drug that was contraindicated for a multitude of reasons. The therapist interrupted when I was answering questions HE asked me. I’m finding it extremely difficult to cancel, have yet to be successful with that. Basically they suck!

I’m currently going back and fourth with insurance companies saying that my insurance covered this app, along with a confirmation email. They I will get my money back. You left me with absolutely nothing in my account. They my benefit said my appeal would take 30 days!!! This app is a scam and I want my money back. I’m not backing down. Also this is extremely ableist and inaccessible platform with poor communication and false confirmations. I’m autistic, and already can’t afford therapy. Despite my good insurance, I’m still broke because of this service. Horrible! Avoid at all costs!

Stay away! Don't subscribe with them. First session disappeared just before it was supposed to happen. Simple as that. Find another provider, Talkspace seems like a scam.

My talkspace therapist barely responded to me and the company wants to charge me 50 dollars for a text with poor English just saying they are there to help. It's ridiculous. Don't waste your money.

Within minutes of signing up they already charged me $10 claiming it was a "hold" charge. Whatever the heck that means. 5 days later those funds are still on hold. After seeing the complaint filed (see below) this year I am shocked my company would even do business with them. Just Google "Weizman vs. Talkspace" for the details