TalkspaceReviews of talkspace.com

I didn’t get the help that I needed there never was anyone available to talk. When I got someone they would take hours to answer. It maybe convenient but not very helpful.

Never heard back from the counsellor.

Couldn't have a meeting successfully. Did not receive any notifications before the meeting time so if we had set it up a month back, there is no way of remembering this if it falls on a weekend. Also, the lady who I had to meet with, did not propose any alternative. Just projected a fake apology. Looked like she was almost teasing me and then asked me to deactivate my profile. So, my overall experience was not good. I also gave up on any therapy that I had earlier wished to take. If it is so mechanical, I wonder what will make me comfortable sharing my life and experience and my situations with strangers. Don't remember the date anymore and entering one for the purposes of submission.

We could not use the time we had because of technical issues. We figured it out after 27 minutes and my therapist asked me to fill her in quickly (on an introduction and why I was calling). All in our 3 minutes.. I was still charged for my time and learned that I only had two 30 minute sessions covered under my insurance total. I would not try again.

Company said my Ins would cover everything then started charging my card after two sessions with no explanation. I received a third charge today which makes no sense because I cancelled after the second unauthorized charge. Customer service won’t respond, had to shut down my bank account to avoid future unauthorized charges.

I was lured into talk space as it was “covered” by my insurance. The app had me put in my insurance information and said the estimated cost was $0. What they don’t tell you is this means that they will charge your card whenever they need money. They charged me the first time because it was the “reminder of the cost of the session” (I had one phone call for 30 minutes cost me $135). Fine no worries I cancelled the service and never made another appointment. They charged me again the following month. I submitted an inquiry like they tell you to at “feedback at talkspace.com” about it and asked to have my card removed. Never heard back from anyone. Now another month and yet another charge. NO RESPONSE. Got an attorney and filed fraud charges. Maybe I’ll get a response now.

This was my second attempt at Talkspace and again, it’s a disappointment. You are canceled on at the time of appointment. It’s unacceptable what Talkspace does for their patients. We come on here for help, not to be let down yet again with everything else going on with the world. Shame on this platform and their therapists/psychiatrists. They expect you to “schedule” an appointment in which you do. You then clear your schedule so you can be helped mentally for them to cancel on you last minute. I gave them 2 chances. Never again.

Horrible!!! Had the worst therapist ever, not even sure she had the basic skills to give advice let alone be licensed to so! Also they push messaging as an additional way to charge you, without any valuable care there! Also, also- charged me for a session I had to cancel to take me dad to the ER 🤢