Talkspace Reviews | Read Customer Reviews of talkspace.com

TalkspaceReviews of talkspace.com

4.22,359 reviews
Mental Health
622 3rd Ave, New York, New York

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Talkspace

About Talkspace

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.

Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: talkspace.com
Website: talkspace.com
Category: Mental Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Talkspace reviews

Showing 371 reviews with 1 star · Clear filters

Christina
Nov 16, 2023
Says insurance cannot be verified
I randomly received a message that my insurance expired and I needed to update my insurance. I confirmed with my insurance that it did not expire and the sessions through Talkspace were still covered however I couldn’t get it verified through the Talkspace app. Talkspace does not have a phone number to call and you have to submit tickets. No response after 2 weeks and now my daughter is having the same issue with no response or resolution. We have a great provider that we don’t want to lose but the platform is not helping at all!
Response from TalkspaceNov 17, 2023
Thank you for your feedback. We're sorry to hear you received technical issues with our platform and would like the opportunity to investigate your feedback further along with the provided results from our side. Please could you contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible.
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Liz T.
Nov 15, 2023
Stay away from Talkspace
I loved my therapist, but a glitch in their system decided I don't have insurance coverage (I do and confirmed twice with my insurer that nothing has changed), and they started cancelling my appointments. After 3 weeks of cancelled appointments and no help at all from their support staff (they stopped responding to my emails a week ago and they do not have any other way to reach them for help!), I am leaving their service. I do not recommend Talkspace and will spread the word on my experience.
Response from TalkspaceNov 17, 2023
Thank you for your feedback. We're sorry to hear you received technical issues with our platform and would like the opportunity to investigate your feedback further along with the provided results from our side. Please could you contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible.
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Jenna
Nov 6, 2023
The worst experience of my life.
The worst experience of my life. I did not feel comfortable with the psychologist that I was originally assigned to, she lacked in listening skills, she put false information on my medical record, she tried forcing prescription medication on me. I was able to get in touch with Customer Service, but my needs/concerns have yet been addressed and it's been over 12 days since I reached out to get those concerns addressed.
Response from TalkspaceNov 17, 2023
Thank you for your feedback. I would like to first extend my sincere apologies regarding the experience you have encountered with your psychologist. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all. Please contact us at [email protected] and I will be happy to look into this matter with you.
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K.W
Nov 6, 2023
I felt it was unprofessional
Booked a 45 minute session with someone. It felt unprofessional. I could hear kids in the background, the tv was going, maybe this just isn't for me. After my first session my therapist dropped me as a patient, and I'm not sure why. It made me feel even more alone, and frustrated.
Response from TalkspaceNov 17, 2023
Thank you for your feedback. We can understand the frustration you've expressed regarding your experience with us and apologize you felt a lack of engagement from your provider. Please contact us at [email protected] and I will be happy to look into this matter with you.
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Nick A.
Oct 29, 2023
Their platform glitched and wouldn’t…
Their platform glitched and wouldn’t let me in for my meeting with my psychiatrist. So not only did i have to go days without my medication, they changed me $175 for missing the meeting THEY made me miss.
Response from TalkspaceNov 2, 2023
Thank you for your feedback. We're sorry to hear that you received a technical issue with our product that caused you to miss an appointment with your provider and receive charges on your account. We understand how frustrating this can be and we apologize for any inconvenience. Please contact us directly at [email protected] and we will be happy to assist you.
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Debra N.
Oct 26, 2023
No talking in Talkspace
I haven't yet had the chance to speak with anyone.
Response from TalkspaceOct 27, 2023
Thank you for your feedback. We're sorry to hear that you've had difficulty speaking with someone here at Talkspace. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to improve our communication with clients. Please contact us at [email protected] and we will be happy to assist you.
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Maddy
Oct 26, 2023
Lack of providers
The provider didn't confirm my appointment: ``Your provider Dr. Dammy Bamisile has not yet confirmed that they can attend the session on their end and so we’ve gone ahead and automatically cancelled the session out of respect for your time. We never want you waiting longer than 48 hours to get a confirmation.`` and there were no other providers available.
Response from TalkspaceOct 27, 2023
Thank you for your feedback. We can understand the frustration you've expressed regarding the lack of engagement from your provider. While this is very disappointing, I can assure you it is not the standard of service at Talkspace. Our network of clinicians are committed to providing attentive and timely therapeutic treatment to all of their Talkspace clients, just as they would their in-person clients. Please contact us at [email protected] and we will be happy to assist you.
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Joseph S.
Oct 26, 2023
your money elsewhere
Unless your insurance covers your care, steer very clear. Very shady billing, cancellation policy, and inept customer service. I had a provider that was unavailable for extended periods of time, and talkspace was so unhelpful in general. Almost as stressful as the reasons I signed up for therapy in the first place.
Response from TalkspaceOct 27, 2023
Thank you for the feedback. We're sorry for any confusion you've experienced in regards to our billing and cancellation policies. We strive to be transparent about all fees and charges. We can also understand the frustration you've expressed regarding your experience with the provider you were matched with. Please contact us at [email protected] and I will be happy to look into this matter with you.
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