TalkspaceReviews of talkspace.com

Response from TalkspaceJan 31, 2024

Thank you for your feedback. We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please contact us at [email protected] and we are happy to look in to your issue further with you. ‍

Response from TalkspaceJan 31, 2024

Thank you for your feedback.We're sorry to hear that you've had inconsistent experiences with our App. We take quality control very seriously, and we would like to investigate this further. Please contact us directly at [email protected] so we can discuss your experience and find a solution. Your comments are invaluable to us and we will take them into consideration."

Response from TalkspaceJan 31, 2024

Thank you for your feedback. We're sorry to hear that you had a negative experience regarding not receiving information from your provider. We understand the importance of compassionate care and we apologize for falling short in this area. Please contact us here at [email protected] and we are happy to look into this matter with you.

Response from TalkspaceJan 12, 2024

Thank you for your feedback. We would like the opportunity to investigate your feedback further in house along with the provided results from our side. Please could you contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible.

Response from TalkspaceJan 12, 2024

Thank you for your feedback. I would like to first extend my sincere apologies regarding the experience you have encountered. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all. Please contact us at [email protected] and I will be happy to look into this matter with you.

Response from TalkspaceJan 4, 2024

Thank you for your feedback. We would like the opportunity to investigate your feedback further in house along with the provided results from our side. Please could you contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible.

Response from TalkspaceDec 14, 2023

Thank you for your feedback. We would like the opportunity to investigate your feedback further along with the provided results from our side. We're very sorry to hear you were not able to complete an appointment. Please could you contact us via [email protected]. We’ll work with you to resolve any issues as quickly as possible and make the marketing results better than before.

Response from TalkspaceDec 14, 2023

Thank you for taking the time to share your experience with us. While we are thankful for the feedback, we are saddened and disappointed to hear about your experience. Our network of clinicians are committed to providing attentive and timely therapeutic treatment to all of their Talkspace clients, just as they would their in-person clients. Clearly, we fell short of that goal for you. Could you please reach out to us at [email protected] to see if we can assist you better.