TalkspaceReviews of talkspace.com

Talkspace handles things in a backwards fashion. Upon signing up for the first time I thought they initially ran my insurance and that I was covered. So I book a session and then a week later they send me an email to inform me they had charged me. There is no way I would have agreed to a session that I would have had to pay $125 out of pocket for. The honorable thing to do would have been to ask me if I was aware my insurance doesn’t cover this session and I would have chosen to apply a promo code or declined/cancelled altogether so I’d have the opportunity to get help in network. Talkspace removed that chance for me to do so. I was stripped of the choice of how I was going to pay and what I was willing to pay. They just charged me with no heads up BEFOREHAND. So I’m beyond dissatisfied, I’m disgusted with Talkspace.

I qualified for a 5 week free therapy session. I was super excited and had a list of everything I wanted to cover written out. In the app it says fill out info and your therapist would reach out within 24-72 hours. I waited two days, messaged them asking if I qualified, and two days later after still getting no response requested a new therapist. Found a new one I was hopeful for, just to have to wait a lengthy time for responses. I eventually contacted customer support to see if this was even legit then they directly contacted the therapist, THEN I got a reply. I was still hopeful, but then became disappointed and pissed when I was stood up on our appointment after sending her my list and her saying "Thanks for sharing". They don't take your serious. Second and LAST time I will attempt to seek help. They just want a paycheck, they don't want to actually help those seeking assistance.

I've tried talk space not once but twice, and both times, I was left disappointed. Alot of the therapist had terrible reviews when I looked them up. One lady even had a whole article written about her and her treatment of patients. The therapist are mediocre to say the least and lack empathy. I didn't feel they even listened or cared, didn't give good/ relevant advice. Better help isn't the greatest but it's 10x better than talk space. At least on better help platform you can change therapist. TalkSpace gives you the same people to chose from over and over again. If you are in need of a good therapist Psychology Today is probably the best. Don't waste your time or money on Talkspace. I finally found someone through Psychology Today for online therapy and I am relieved. Talkspace and their providers just made me feel more distressed and the whole experience was a nightmare.

My son had his first session scheduled for today. The therapist was a no show. Pretty damn disappointed. The therapist should be ashamed of himself.

Signed up for counseling services at $60 for one 30 minute session. Was immediately charged $289.00 ($279.00 and $10.00) and was not informed about recurring subscription charges. Unforeseen circumstances occurred and I had to cancel the service the day prior to my first scheduled appointment. I decided to cancel the service all together due to financial hardship. Is Talkspace going to deny a full refund? There were no services rendered at all and I canceled within the time allowed according to their cancelation policy.

Today I opened my online banking app. And what did I find? An unauthorized charge from Talkspace. I haven't used Talkspace since 2022. I did not have any outstanding balance. Talkspace has no real customer service so this is what they get— a public post about how Talkspace fraudulently billed my account.

Received and email from my employer regarding EAP benefits. Talkspace was listed as a provider. I signed up on October 4 2023. They provided a therapist to speak to online. The therapist never provided any support. All the therapist did was keep asking me questions. I stop responding by the second question. Now in December they charged me $125.00 stating it’s for services from October 4th. When I signed up it stated there was no charge. Due to my EAP and insurance. Why did it take 2 months from date of service to bill me? Now they are stating no refund. You charged me for a service you didn’t provide and that’s obvious since it took you months later to do so.

No Chinese American (or even Asian American) therapists available! Insane