TalkspaceReviews of talkspace.com

So their website is terrible. It often doesn't recognize your login ID and you have to call customer service and wait on hold for a very long time. I'm on my second counselor. First one was marginal. My issue with her was that for a video conference I expect someone to not always be eating. Very unprofessional. She didn't even say do you mind if I eat. Since she was marginal and I experienced technical issue mentioned above multiple times I decided to switch to someone new. The second counselor missed a session and had to cancel one at the last minute. I was on a weekly schedule and with what I had going on I didn't appreciate the last minute notice and just missing one appointment. Finally, I made a mistake when I scheduled sessions as live chat instead of video. My bad. I realized it 30 minutes before my session started and messaged the provider. There software sucks so much that she couldn't do anything on her end to switch to video and the software didn't allow me to do so either. I'm switching to a regular counselor. Hopefully I can find one that does video.

Love my provider but customer service is horrible and a ticket can stay open for months without resolution. They have very limited customer service hours and even if you call, inevitably you're put on hold and then disconnected. Very frustrating especially for a healthcare company. Feels close to negligence and malpractice.

Eleven minutes in and the session kicked the therapist off. I eventually logged back on when he did not to come right back. About five minutes passed and the timer was stilling so I lost those 5 minutes of therapy, plus when we did resume I could barely hearth therapist unless I held my phone unto my ear.

If you're fine with cookie cutter therapy that you have to initiate every conversation with, then this is for you. If you're looking for a therapist thay will ask the hard questions and delve into your trauma with you, find and work on triggers and reactive behaviors, this is not it. Changed providers, got the bare minimum from both and ONLY if I asked a question or started a conversation and got the proverbial 'how does that make you FEEL'. I get more out of Claude AI than i didnout of these therapists. Currently trying to get a refund for the 2ish weeks in bothered with it.

While I loved the therapist I was paired with and the psychologist I was paired with was also an excellent match, the service itself is seriously lacking. When I ran into billing issues I opened numerous help tickets that went unanswered by customer service, to the point that I had my therapist try reaching out to TalkSpace about the issue with the same result of no response. I then tried using the help chat online - again no response. After finally tracking down an 800 number online, I tried calling numerous times only to be put on a hold loop message waiting for a customer service rep to pick up the call but then have it disconnect without ever speaking to anyone. Since this is a serious issue of being double billed for services I've had to go ahead and open a dispute with my credit card company since nobody at TalkSpace will return my inquiries into this problem. Unfortunately I will be canceling my subscription and trying to find a way to continue to see my therapist outside of TalkSpace while finding a new psychologist within my area as well.

So far I have not been able to connect with a therapist that I mess well with. I am on my third therapist and every time I talk with one it seems like they are preoccupied with something else. The conversation gets awkward and uncomfortable. I am going to give this one more shot before I stop trying all together- only because it would be months before I could get into see someone locally.

My provider is amazing, but Talkspace will steal your money right out of your bank account, and *then* send you an “oh, just so you know, we are charging you for…” after the fact. I was prepared for my $50 copay to come out of my account, but they charged me over $200, and told me my insurance only paid $30-35. They actually push that there is a “$0 copay for this appointment” when you are preparing for it. I found out that I *did* have a copay (which I was pretty sure I had) because they didn’t charged my account until after my third appointment. I am a disabled Vet, on a tight budget. I do not just have a plethora of extra money. The only reason I chose this platform was because the VA cant keep providers and I got tired of restarting with a new provider every 6 months. Talkspace has this huge contract/partnership with Tricare, and advertise about accepting Tricare and easy access to services. They literally stole what would be 2 months worth of copays (4 sessions), without any warning. And their customer service will not answer any questions straightforward. They will give you the runaround for weeks, with no resolution. I wish I could see my provider outside of the platform, because I’ve had a really good experience with her.

I think that the concept is great but appears poorly executed. 1.) I have found that there is zero customer support thus far on this platform. Contact attempts go unanswered. 2.) There is no option to utilize religion (i.e. Christianity) as a filter to select a relevant therapist. 3.) The platform attempts to force the user to immediately book a therapist, any therapist at all. Lots of pressure! No support!