TalkspaceReviews of talkspace.com

Dina was my therapist for several sessions and she was fantastic! She helped me with identifying some of the causes of my anxiety and also gave me solutions for dealing with it. I would have loved continuing on with her, but I had to cancel my account due to the lack of true customer service and support when it came to billing my insurance. I have excellent insurance that covers my Talkspace sessions, but Talkspace erred with correctly billing my insurance. I kept paying out of pocket, before the correct insurance was applied and even after some sessions were correctly billed and covered by my insurance. As well, I was not able to ever speak to someone live, even after multiple requests, and instead went back and forth via email, receiving boilerplate responses, which were of no help. I got nowhere. So, without being able to work this out, I finally canceled my account. This is extremely disappointing that my mental health was not worth a simple phone call for something that was probably a fairly easy fix. To Dina, I thank you for everything! In our short time, you helped me tremendously!!! You're amazing! Talkspace is lucky to have you!

I was matched with a therapist & really liked her but you never talk to customer service. Therapist tells you contact them. You have to email back & forth. Got screwed out of $250 because my visits was suppose to be covered by EAP & because you go back & forth thru email, my card got charged & they won't refile your claim. But if were seeing a therapist in person, it would of got fixed. I worked in insurance so they don't care, they got paid. Great way to treat people with mental issues.

There is no phone number to talk with a real person. Also, the billing to insurance must have been filed wrong. Cause now I'm stuck with the bill.

I love my therapist but the customer service especially on medical records side is not timely. My pcp could not update my meds or send my disability benefits timely due to lack of medical records as a start.

i could not get the therapist i requested they assigned a therapist seemingly at random to me they insisted on getting my payment info before i even owed them anything they asked me for my bank routing number i would not do business with this company and i would not recommend them to anyone

I would not recommend Talkspace to anyone. I love my therapist. She has helped me through the darkest parts of my life. But to talk to her I have to deal with Talkspace withdrawing whatever they feel like from my HSA account. I have been trying to get a complete accounting of every payment for about 4 months. As far as I can tell, they take advantage of the fact that their patients have problems that prevent them from functioning as well as they would like to charge them whatever they want with no accountability. I have about one day a month where I am up to fighting with them or insurance or other bills. It used to be less and I have no idea how much they charged me. Or if they felt like waiting to see if insurance went through. The whole system is awful, but with Talkspace there aren’t even human beings I can call. Do better.

Billing issues being charged for speaking with a therapist I've never met before as well as my therapist I changed retaliating and submitting billing that's not accurate.

I don't like that Talkspace says they accept my insurance, allows me to enter the insurance information, but then charges me cash prices. Be transparent about what insurances you accept. Also, can't join my second session because of technical difficulties with the platform. Very displeased.