TalkspaceReviews of talkspace.com

Talkspace refuses to set up payment plans for clients with insurance but struggling to make payments for circumstances such as a government shutdown. Rather than work with me they cut my services because I could not settle my bill in full due to working without a paycheck. Their customer service told me to call 911 if I decide to kill myself but that they cannot help me over a $625 bill which I would be able to pay once I have a paycheck again. Their customer service suggestion that I find a second job or other way of paying my bill is not the kind of service you expect from a mental health provider.

Advertised a free test yet didn’t give me my results unless I paid. It’s disgusting making people fill out questionnaires for 20 minutes to then charge them. I think they’re using this data to improve their service, without informing the customer.

Out of four scheduled visits, the therapist cancelled two and had to cut short the other two. I will be cancelling my membership and am very disappointed and upset.

Horrible providers, but the worst part is the way they backend payment. They will quote you $0 insurance copay for months before you miss a session or decide on a different provider and then hit you with the full price for every session you had attended. Read other reviews! This is a common problem with these scamming assholes. And they are fighting my banks fraud department about it. They quoted me $0 and ended up billing me almost $1k for 3 months of treatment. Date of experience is when they billed me, without warning, directly to my credit card, for all the service I had received, all at once. DO NOT USE THEM FOR ANYTHING!!!!

Therapist nerver got back to me

So far it’s not been great. Providers that don’t show up to appointments and don’t even apologize. Then there are people that aren’t even qualified. So it’s hard. I’m still searching for the right fit and I’m on 4th therapist!

I had a very unpleasant experience with Talkspace the company. I joined and received a therapist and she was wonderful. However, i was trying to work out a situation with an estranged adult child. When the therapist wanted to talk with my daughter I asked how to do this: Talkspace customer service informed I had to have "couples" therapy and I had to reregister. I attempted to do so. The registration process informed me that they did not accept my insurance. (though they did the first time I signed up) I attempted to call them. I was on the phone for 40 minutes waiting and then it hung up on me. I then wrote a letter to the CEO of the company. I did not get a response back. At this point I decided I am not going to beg this company to prove me with a service. I moved on the Betterhelp. I think the worst part of this with this company was the feeling that they don't give a damn about their customers. Like we don't have to respond to you because we have plenty of customers. I am done with talkspace.

One therapist told me, Whilst getting angry, "How else can I help you?" Another therapist just sits there negatively judging and trying to assert her dominance and control. The third therapist refuses to pick me up when the patient is lying dead, deflecting effort by stating: "I will only meet you halfway." Tried calling the telephone crisis line 10x. Three of them berate you stating: "If you don't have a real problem, going to hang up the phone." And they indeed hang up. One of them replies: "If you tell these people you're struggling, the conversation will end pretty quickly." Different replies: "Figure that out for yourself." One lady listened sincerely, and intently. One male neglected to listen patiently, The last male just made the standard listening effort.