TalkspaceReviews of talkspace.com

My therapist is professional, kind, thoughtful, insightful, and patient. I believe I am growing and finding help under her care. The site, for the most part, is strong. However, I have not had a session where it didn’t kick me off and required me to long back into the session. That needs to be resolved. Thank you.

The matching process was easy and thorough. The response time was quick. I like that there are other resources besides the therapy such as articles, meditation apps, etc that are available. I like that you can message your therapist between sessions and that you can look at your short and long term goals in the portal to monitor progress. I like thar you partner with other health and wellness companies.

Think about adding some after hours emergency contacts. In case of anxiety or panic attacks. You should be able to speak to your provider

Talkspace was a resource that came at the right time when I needed it the most. You are never really done working on yourself no matter what life events happen.

The quick match to pair me to a therapist.

Talkspace as an app can be difficult (specifically when it took me 2 weeks to reconnect with my therapist) but overall it works well

My therapist is easy to communicate with. The app is easy to use and navigate. I like the message feature where you can drop a message between visits

The therapist that I have interacted with have been absolutely wonderful and I love that if I didn’t not, feel like someone was a good match, there was no limit in how often I could switch providers. I appreciate that tax basis also covered by my insurance unlike some other online platforms that require a subscription. I am able to dissipate in both individual therapy and couples counseling, with no conflicts. The only reason I gave a four star review is the process for releasing records could be improved. Even though Talkspace states it is approximate have 30 business day turn around time to have records released, my process took way longer than that, and I was late getting some of my records for a third-party who needed them for court. It is also difficult to get the couples therapy records because they want copies of ID and both people to sign releases on the same email which I did not realize originally and that put a delay on the process until much after the fact, and then at that point in time, my ex-husband Was longer to release, so I was unable to get the records(he originally signed the release to release the records to me, but apparently a couples therapy records can only go to third-party providers). My therapist have been great about getting their treatment summaries done in a manner once they actually receive the templates. My only other complaint of that there is no way to contact the Therapist by phone so for example, if an external person wants to call or email to just ask a question and there’s a release of information on file there’s no way to communicate other than just releasing records. Overall still good experience, but just some advice on things that could definitely use some improvement to make things easier. The only other issue I’ve had that’s been very recently is that for some reason my calls video sessions will drop for either me or the provider and sometimes I am not able to log back on, so my session may be cut short.