TalkspaceReviews of talkspace.com

I like concept but there is no accountability with therapists. Originally, my appointments with 3 different therapists were cancelled on their end, making it very hard to get started. I was discouraged. Eventually I found a therapist however she was unprofessional. My therapist was providing services from her bed, was often scrolling on her phone while I was talking (I could tell by her posture and see the reflection in her glasses), and her phone would go off during session, she would not silence it. Additionally, we did not really work on anything from week to week and she did not identify goals for me. It felt like a venting session, which is not therapy. I felt like I was just some easy side cash on a Sunday morning to her where she can throw her hair in a messy bun and sit in bed and get paid.

I'm sure there are wonderful professionals on SonderMind, but my experience with this particular therapist was awful. If you are in Tennessee I would not use therapist, KATE TOWER. My experience with this therapist was horribly traumatic. The actual therapy with Ms Tower was more traumatic than the concerns that brought me to therapy in the first place. She could not have cared less. She is the epitome of someone who is in this field for the money. I strongly recommend that if you're looking for a good therapist that you seek care with someone else.

Too many delays in between appointments, hard to schedule at a reasonable time. Not getting the help I really need 'now'.

I am finding Talk space very generic and recommendations are basic and not helpful. Suggestions are too broad such as plan your whole year and make a game plan of what you want to work on. I told you what I want to work on and if I could plan and do it on my own I would have done that for free by now. I am finding that my teaching degree has taught me everything needed to counsel any adult since it is the same behaviors and replacement suggestions as children. I know the information I am trying it on my own but merly telling me to not be so difficult and negative on myself and plan my replacement behavior like a walk has not helped. I have again tried that on my own and it is not helping.

Every year we get a “your insurance has expired” and then the fight begins for TalkSpace to review the EOBs and process our insurance. Then it’s “you’re out of credits” and then the fight begins until finally our account gets restored. In the meantime my daughter goes without. We have decided to move on. We have found another service that does not interfere with our daughter’s therapy and will actually be helpful instead of giving answers that do not solve the problem and the putting “solved” on the issue when it’s not. Also it would be helpful to talk to someone versus going back and forth via messaging. Waste of valuable time.

I see both a therapist & a psychiatrist. I received a notification several days before a therapist appointment that my insurance had "expired." I went onto a Talkspace chat where a customer service ticket was opened, and the info in the email was confirmed. I called my insurance, and they disputed Talkspace's claim. They said that my insurance had never lapsed. I went back to my ticket and restarted my chat. Talkspace said that they were still showing that it was expired, but then Talkspace marked the chat as RESOLVED. I have been a good, long-standing customer, and this is the maximum effort that they showed in resolving an issue. You CAN NOT talk to a person on the phone. You CAN NOT deal with someone that has a personality. I was told I was chatting with a live person but when you work with this degree of inflexibility, they become no different than a chatbot. customer.

Anytime there is a psychiatrist that is available the next day after you’re looking for someone be very skeptical. So I only spoke with someone for 10 minutes and they basically were very standoffish. Here’s the problem if you do not specialize in autism spectrum disorder you will see bipolar when it is not there. That is why January 6 I have to see an ASD psychiatrist. I was just looking for someone to help me out until then. This person basically completely refused told me I need to go back to my primary care provider. My primary care provider is not going to try a different antidepressant with me because I have tried so many in the past they sent me to a psychiatrist. This person that I spoke with named Anna, looked completely shocked, like I was not telling the truth. I am seeing a court appointed therapist at the moment for a DV situation. I know what I’m doing. I have seen psychiatrist many times before and this is why you need to be careful who you see. My suggestion is wait about a month. Find somebody that has really good reviews because this person I only spoke with her for 10 minutes and she told me to go back to the former psychiatrist. The former psychiatrist misdiagnosed me just like Anna did. Why do I want to go see them? Be very careful in my opinion. Don’t even seek help just suffer until you can find someone who specializes in what you have. Remember whatever someone specializes in is what they are going to see. They are not going to see the environment leading to the strange behaviors. They are going to see only the strange behaviors. That is the wrong thing to do with someone with ASD because we have issues with texture sound smell it’s not what they think it is. Please get people that specialize in more than just mental illness and actually specialize in neurodivergent. I think that would really help you.

I tried twice to find a therapist through TalkSpace. Both ghosted me after the first appointment. This is patient abandonment. Do not waste your time and money.