TalkspaceReviews of talkspace.com

I had a technical issue with the app, and could not attend my appointment. It kept crashing every time I joined my video call. This went on for about fifteen minutes before i gave up. I reached out to the therapist to let her know what was going on. She said we could reschedule. I got an automated bill for a no show. Except I tried to show, i was there, and in the chat. I tried to contact Talkspace. That was several days ago now and no response and I still have a bill. It will only let me contact through the specific channel. Im getting nowhere and now on the stress of everything else, im supposed to pay a bill, that wasnt even through a real human deciding this. 0/10.

Terrible customer service

No way to add on extras like messaging. Providers can’t even send and resources for clients through the messaging system. Very poor client Therapist experience.

I loved my therapist but my insurance suddenly dropped Talkspace in the middle of our therapy I did not change insurance. They (Providence) just dropped it. Beware, this could happen to you with no warning!!

This company is impersonal and impossible to contact. They had an issue with my insurance card and canceled my appointment, blocked me from my therapist in the same day. After seeing her for a year. As of today they have yet to resolve my issue and offered no referrals. This is a business period they have no regard for their patients they treat them like consumers with no regard for their mental health. It’s all about money with them. I do not recommend.

Aweful! The claimed I had a zero deductible and unlimited visits. I was going through an extremely hard time in my life and after months of multiple sessions per month I start getting charged for my visits. I questioned it an find out I am out of network and not covered. It is costing me thousands of dollars and they will jot even offer me a payment plan to help with the burden. Even my therapist is shocked with how they have treated this situation.

Double billed copay s because Tricare barely pays. Mass billing at 1 time,repeat running card and bank accounts and no help.or resolve. Fraudulent charges with appointments that didn't happen. I have to give up a good therapist because I won't stay due to billing issues.

My therapist was amazing. Your service however after the the new year decided that my insurance was no longer valid and dropped me from meeting with my therapist. Communication to find out what happened and how to get my therapy re-started has been completely lacking and confusing. I have no idea where to go in the app to view messages. I'm very frustrated with Talkspace.