TalkiatryReviews of talkiatry.com

Horrible experience.. First website set up multiple accounts for me and I was receiving conflicting emails. Customer service reps were obviously foreign at a call center and not always comprehensible. I finally found a good psychiatrist and had 2 productive sessions with him. My third session was cancelled by Talkiatry because Dr. Petetit was not in the network. They were supposed to vet this fact before my first appointment but they obviously didn't. They sent me the name of another provider who took my insurance and then they also sent me a confirmation that my appointment with Dr Petetit was in one hour. I called them and cancelled all appointments. I'm in treatment because of anxiety which was definitely exacerbated by Talkiatry.

If there were no stars I would go with that. They cancelled my appt 1 day prior to the appointment. They cancelled the 2nd one two days before my first appointment. I waited 3 weeks for my next appointment and when I called today to verify it they could not find it. Run do not walk away from this company. I never got to speak with any therapist. When u r having mental health issues the last thing u need is to get the run around. AWFUL AWFUL AWFUL

The online intake is super easy and they send you an email stating that you are covered for care. This misleads you to think that your appointment is covered, not that you are simply within network. As many people have pointed out an initial appointment is $800 and at no point before your appointment do they even hint at what the cost will be. I did not receive anything from them before or after my appointment stating what I would be charged, I was just automatically billed $427 to my credit card as the "insurance adjusted" price. I attempted to call their billing department and they stated that they could not refund my credit card. Even in the realm of healthcare this is the most shady practice I have ever seen. In what world does a virtual visit cost more than what I have paid out of pocket for a local in person therapist ($160 by the way). Absolutely a scam of a company.

★☆☆☆☆ I genuinely do not understand how this company is allowed to provide psychiatric care. I have called almost every day trying to get a very simple problem resolved. Every time I call I am either told something that turns out not to be true or told that the problem belongs to somebody else. I need my medication renewed. They tell me they'll renew it. They don't. I call back. Now I need lab work. Okay. What lab work? Nobody knows. Why do I need it? Nobody knows. Who does know? My psychiatrist. Great. Can I talk to her? She's out. I have called so many times when this woman is "out of the office" that I am beginning to think she is a merchant seaman. So I ask if I can change psychiatrists. And THIS is when the company suddenly discovers a passionate interest in my continued mental health. I get this very serious warning telling me that stopping my medication can cause severe withdrawal symptoms, suicidal thoughts, potentially even death, and that I need to seek medical treatment immediately if I cannot access my medication. YES. HELLO. THAT IS WHY I AM CALLING YOU. I have PTSD. I am attempting to seek medical treatment. YOU ARE THE MEDICAL TREATMENT. You cannot tell someone, "It is extremely important that you do not lose access to this medication because you could literally die," and then put them through a customer service labyrinth where the prize at the center is another person telling you your psychiatrist isn't working today. This is insane. Not me. THIS. I am actually starting to feel like the most mentally healthy person involved in this transaction. The call center blames the psychiatrist. The psychiatrist can't be reached. The prescription can't be renewed because I need lab work. Nobody can explain the lab work because I need to talk to the psychiatrist. I can't talk to the psychiatrist because she's out. I try to change psychiatrists because I can't reach my psychiatrist, and the company warns me that changing my treatment could be dangerous and I should immediately contact a psychiatrist. I AM TRYING TO CONTACT A PSYCHIATRIST. THAT'S HOW WE GOT HERE. At this point I am leaving the service specifically because I have taken their medical advice seriously. Apparently uninterrupted psychiatric treatment is extremely important for someone taking this medication, and I would therefore like to receive my psychiatric treatment from a company where locating the psychiatrist is not one of the diagnostic criteria. One star.

Insanely expensive if you haven’t met your deductible. i expected it be 150-200 dollars in total and that i would be informed of this. i was wrong… For a 30 min conversation with their psychiatrists they charged SEVEN HUNDRED AND TEN DOLLARS!!!! oh and was just a random charge to my card. no notification of a bill on the app. Nothing. Did not offer me payment plans. no notice in the mail. I work at a medical office and we inform all of our patients with their upcoming bills and offer payment plans! we have never charged a patient without their knowledge and for such a high price. GO TO YOUR DAMN PCP FOR THIS BECAUSE BEING CHARGED THAT AMOUNT OF MONEY MAKES ANY SANE HUMAN BEING HAVE DEPRESSION AND ANXIETY

I feel scammed by this organization. They told me no costs for my appointment. I submitted my insurance to them and received an email saying I was covered. I noticed two weeks after my appointment that my credit card was charged for almost $400. When I called them they said based on what I discussed with the psychiatrist that the insurance decided this is what was owed. THEY DISCUSS YOUR THERAPY APPOINTMENT WITH YOUR INSURANCE PROVIDER TO DECIDE HOW MUCH IS COVERED. I feel scammed. This company is wildly unethical and taking advantage of people financially who are reaching out for help with mental health issues. This should be illegal. DO NOT USE TALKIATRY.

Thank God I read the reviews BEFORE going through with this. 🙏 I’m already dealing with several health issues, so the last thing I need is more stress or unexpected expenses. I was told my insurance would cover the appointment, but when I decided to cancel, they told me I would have to pay a $100 cancellation fee. I explained to the receptionist that I would NOT be paying a cancellation fee when I had literally cancelled less than 10 minutes after making the appointment. 🤦‍♀️ Thankfully, I trusted my gut, read the reviews, and avoided what could have been a huge headache. Thank you to everyone who takes the time to leave honest reviews. They really do matter!

I was excited to make an appointment with this company because they employed medical doctors rather than nurse practitioners to prescribe medications. However, my Medicare comes with a supplement, which I pay for BCBS, however their app would not allow me to put the secondary insurance in as everyone else's does... It's a given. Instead they asked me for a credit card. And I thought oh... I'm going through this with two other companies where I get my GLP-1 medication. Between these two companies I have a $500 floating around out there that I never authorized but they say I owe. I'm really tired of this kind of behavior so I will go and do reviews on those two when I'm done here. But after reading your helpful experiences I thought better of keeping this appointment. It breaks my heart I'd rather see a real doctor but sketchy as f...