TalkiatryReviews of talkiatry.com

The psychiatrist I spoke to told me he thought I would be better off with a local psychiatrist and that Talkiatry had partnerships with psychiatrists all over the country, he assured me this would not be me being placed on some waiting list, I would be in with a physical psychiatrist in a few days. I was hugely skeptical, especially because I was running low on medication, but he promised me that if I didn't have an appointment in the next couple of days he would fill my antidepressants and see me again. The next day I got an email telling me I was no longer able to use Talkiatry as the psychiatrist determined they were unable to help me. I reached out to customer service three times, was promised a callback from a manager twice, never received it. When I received my bill, I called billing three times, one time I was hung up on, and the other two times I was promised a callback, which I never received. These people literally are playing games with the lives of people with mental health.

A SCAM, paid $25 wasted 30 minutes on the phone just to have the doctor tell me he could help me and would have to refer me to another doctor. Charged my insurance $284. The only way to stop these scammers is with a class action law suit. I know they will probably file for bankruptcy and open under another name but at least we can stop this one.

I used Talkiatry for a few months and was very caught off guard by the discrepancy in charges per session and lack of communication on it. I was typically charged $200 for a session (which was only 10-15 min) and then my last session (which was the EXACT same as the other $200 sessions) somehow costed $315 and there was 0 explanation as to the difference. I will NOT be using their services any more and advise others against it.

Shay Hammond (the provider of the sole positive review for this corporation) must be rich bc what I paid for an out of pocket SINGLE appt then tho I was told my insurance was accepted for $500. The care was ok but their predatory billing practices are deeply unethical and disturbing. One year later and I’m threatening small claims to make the harassment stop….not worth it.

They lack transparency, force you to do monthly follow ups so they can keep billing you, and are otherwise unresponsive. Patina of therapy-talk manipulates you into thinking they're following up for your own benefit. Deeply unethical, messed up place.

My assigned psychiatrist determined in the first 10 minutes that he would not accept me as a client, but proceeded to see me for the full hour anyway so he could bill me for the time. He then referred me back to the place that referred me to talkiatry to begin with, and tried to force treatment referrals on me for treatments that I have already completed and don't want. I was dumped by Talkiatry for being disabled!! After being dumped by the doctor, Talkiatry deactivated my account, leaving me unable to access any information about my visit. Suddenly I could no longer log in.

BEWARE! Talkiatry is a money making scam, NOT an ethical mental health provider. Up until this month, they had an F rating from the BBB (now NR) because they get complaints that mirror mine several times a month, every month. They engage in false advertising on their website stating that their services are covered by insurance and that the average cost per session is $30, which is laughable when you realize they charge around $300 PER 40-60 MIN TELEHEALTH SESSION. They fast track patients so that they can bill them as much as possible before patients realize their services are exorbitantly, unreasonably expensive and terminate their relationship with Talkiatry. They do NOT offer a consultation/new patient rate and will charge you/your insurance two separate billing items for the same session (both an office visit and the psychiatric care visit), each totaling $150. They WILL NOT provide you with an estimate prior to rendering services. They will not put out ANY effort to correct any billing issues, because they are in the business of taking your money and running PERIOD. When I raised billing issues with Talkiatry, they simply demeaned me by repeatedly sending pre-written explanations of how deductibles and patient responsibilities work (I very much know how these work). I knew that I had not met my deductible and thus would be paying some out of pocket expense to meet with a psychiatrist through Talkiatry. I did my due diligence by looking up the provider on my insurance's estimate tool and it was $75 for an initial visit and $40 for each follow up visit, reasonable. Due to personal circumstances, I was not a good fit for services with the provider I was set up with. So I met with my provider for two sessions (1 hr, 40 mins telehealth) and did not receive therapy nor medication management and was charged almost $600 out-of-pocket. I have filed complaints with the BBB, the NY Attorney General, Truth in Advertising, etc. I’d encourage you to, if you experienced this too. I hope someone with the financial means or legal know-how pursues legal action against these absolute fraudsters. But at the very least, we can spread the word so others don’t fall victim to this horrible company. EDIT: Surprise, surprise! Talkiatry left me a little pre-written, unhelpful BS response. See, this is the only way they deal with customer complaints. They want to save face so that potential patients (who they only see as little bags of money) see them making "an effort." Please be aware that I shared all the above information to Talkiatry PRIOR to writing my review. They had nothing to say then so it's pretty cute that they want to pretend to care now that I am sharing my experience publicly. Also, I recently went to my GP and got the care I was looking for, 100% covered by my insurance, which was the only helpful tip my provider through Talkiatry provided me. Avoid Talkiatry like the plague.

Please go elsewhere for your mental health needs. I was dropped like a hot potato and no reason was given. They also don't care enough to refer out if they are unwilling to provide services. I think this service is a total money grab and they do not care about patients.