TalkiatryReviews of talkiatry.com

Horrible company. Just like others - it's impossible to get a hold of anyone, takes weeks to get a refill of a critical medication, the website scheduling page is horrendous, always have to call, then appointments disappear without a trace. It's a full-time job managing relationship with Talkiatry.

I had two appointments with a prescribing provider via the Talkiatry telehealth platform. The doctor made an error when he sent my prescription to the pharmacy. Over the next couple of weeks, he apparently changed his mind three times about this prescription, repeatedly submitting and cancelling different versions and directly contradicting what he told me during my appointments. He also failed to notify me about these changes in treatment plan. He blamed the pharmacy and insisted I switch, but 30 days after my appointment, after I had run out of meds and the second pharmacy was still waiting for info from Talkiatry, I gave up and went back to a local provider. I also have serious privacy concerns regarding Talkiatry. Messages I wrote to my doctor were read and answered by people I had never met, and instead of replying to me directly, he repeatedly cc’d me on messages to Talkiatry staff, referring to me as “patient” or “pt.” Not a big deal, compared to possible HIPAA violations, but still a failure of common courtesy. Finally, this doctor asked his staff to have “patient” (me) make (and pay for) an additional office visit, “due to the recent medication confusion.” At the time I wondered if maybe Talkiatry was some kind of scam, but I think they’re just relying on a platform their providers are unfamiliar with and a staff who are woefully undertrained. I hope anyone reading this will be very careful about trusting their care to a Talkiatry provider. Re: Talkiatry’s reply… you responded ad nauseam, but never resolved the issue.

I would provide zero stars if I could. You cannot contact your provider directly. So you’re placed on talk center answering systems in India where they can’t to anything. A refill an change in education takes 10 days to reach the doctors desk. What a terrible service

Horrible process and experience. I used BetterHelp in the past and wanted to give this platform a shot. I had only an intro 45-minute session with a very uninterested Dr. who would not even look into the camera, which was a wide shot of his office... Sadly, it was decided that he could not help me and my situation in a remote environment. For nearly a month, there was no further contact from Talkiatry. Only until my insurance EOB arrived was I shocked. OVER $1K billed for a 45min Zoom-like session??? Wow, this is what is wrong with the healthcare system. Nowhere was I shown the pre-cost. This is such a ripoff, so do not use this service. Melvin from Bililng just says: "Please reach out to your insurance provider if you need further clarification regarding your benefits. Thank you!"... such bull...

My experience was wonderful when I lived in Nashville, but when I moved to Denver several months ago things completely changed. I had to switch providers and it all went downhill. My provider via Denver was late to every appt. I pay a lot of money and this is unacceptable as I would have been charged the full amount and she would have left the televisit if I was over 7 min late. Furthermore, I brought that to her attention and she hung up in my face, charged me for the appt, and Talkiatry told me that I couldn’t be seen anymore. It’s bizarre how clients are treated this way and the providers do whatever they want. GO ELSEWHERE FOR Psychiatric Care unless you enjoy being treated like a paycheck.

This is the worst service ever. Now that Covid is over, I highly recommend seeing a provider you know and trust. This app is like playing broken telephone with a doctor. The customer service people are all offshore and dont understand anything. Healthcare is really compromised and there is no direct relationship with a doctor.

They are completely useless. After waiting for three weeks for an appointment with a psychiatrist, I had a 40-minute conversation with her which ended in her asking me if I wanted therapy or medication. I stated that I wanted therapy, and she said that she would write a referral for counseling. This confused me because I thought she was going to be my counselor. After almost a week, I received an email from another employee with a list of about twenty links to therapists in my area that I could research and contact. I literally could have done that myself. I didn't need help finding someone local; I was made to believe that they had someone with whom I could talk online. I just feel really taken advantage of and angry. If I could give them zero stars, I would.

I was working with a doc who was supposed to send in a prescription for me. She went on vacation for 2 weeks without doing that. It was a med I desperately needed. Talkiatry was not at helpful. They kept "escalating" my request and nothing happened. I called them 4 times. They didn't even know she was out of town. I would never use them again.