TalkiatryReviews of talkiatry.com

My provider (Dr. Lawrence Stansberry) was incredible. He truly listened to me, openly discussed the best course of action, and responded quickly to emails. (This is the ONLY reason they get two stars versus one.) Customer service and billing are frustrating and overall designed to take advantage of patients that are seeking help. I'll try to be brief... - Initially, I was told that they would review to ensure my insurance would cover appointments and I would be told enough in advance so I could cancel if it would not. This did not happen. After receiving my information, I did not hear from them again. - I was sent a bill via email that said I should reply with questions. I replied asking for a detailed billing statement including insurance payout like you normally get from any other doctor. I got the canned, automatic response, but didn't hear from them again until they resent virtually the exact same bill. - The resent bill had charges for my follow-up appointment, but again contained no additional details. This time I called. I told someone I wanted a detailed bill, and she said it would be sent. It was never received. - I emailed again requesting a detailed billing statement. This time I got a response saying that they would send a detailed bill but that they had resubmitted the claim to insurance. - Unfortunately, in the end, I just paid both because I couldn't get a response and didn't want to take the credit hit. Two appointments cost me more than $500. - Today (and what prompted this review), I received a bill for $29.55. The balance breakdown shows the following: Total billed: $357.91 Insurance covered: BCBS of New York: -$0.00 You paid: -$328.36 Amount due: $29.55 WHY would I pay $328.36 and not pay the remaining $29.55? The amount I was originally billed was $328.36 for my second appointment. Now apparently that amount has gone up and I owe thirty bucks more. I'm kind of scared to pay it b/c maybe they'll keep asking for more. I am a mental health provider, and despite my amazing appointment with the doctor, this experience has been a hindrance to my mental health. It may feel like an easy way to get the assistance you need, but I think it must be a scam. I felt misled and ignored by the company itself.

This place is horrible. First off, they say they take insurance. They “took” my insurance and then informed me 3 months later I owed them $600. They constantly hound you with emails for payment. I set up a payment plan to pay what I owed. I was on antidepressants and adderall for ADHD. I requested a refill for both meds and the doctor I had is now saying they’ve decided to “part ways” with me because I didn’t respond to a request to see if I still wanted care because “follow ups are important”. I have nothing either written or via email from the physician. In fact, the last communication I have is from other doctors because mine was out of office and they filled my antidepressants in New York while I live in Texas. Luckily I have a PCP appt coming up who has agreed to take on my med management. This is a horrible practice to remove med care from people with legitimately NO warning. I have checked my patient portal several times to see there is nothing from this doctor that I needed any sort or follow up appt.

My psychiatrist is AMAZING. what's not amazing is that fact that you can't call them directly. So you have to go through the patient portal and it take them 3 days to respond to you. Having to wait 3 or more days for a response to a question can be dangerous. You can call talkiatry and have them send your doctor a message but then it makes you feel like your bothering your doctor by having the company contact him directly. I just wish there was a direct line to my doctor instead of having to use the patient portal.

The processes and procedures for this company are clearly incomplete and they rely on you giving up and just paying for their services. Dr assigned was fine but you cannot rely on their operational services - you will be charged even when it is their fault. I will not use them again. They are slightly better than teladoc but all these tele health services are actually worse than in person. I am on a call to question a bill I received for an appointment I had used their system to reschedule and THEY DID NOT reschedule. So I got billed. Looks like any calls questioning billing are intentionally delayed and sent a system where no one picks up.

I will update when I've actually had an appointment but just the process so far is a negative. I've confirmed my appointment 8 times and completed the mandatory check in process 5 times. Also stopped filling out the information on the check in since it apparently never saves so why waste the time.