TalkiatryReviews of talkiatry.com

Talkiatry is one of the worst platforms I’ve ever encountered. Their billing is chaotic and feels predatory, with zero transparency. Communication is practically nonexistent. Getting a clear answer is impossible. Customer service? Utterly incompetent. And when you actually need help, the support is lackluster at best. The therapy support is even worse. It’s unreliable, poorly managed, and offers no real assistance when you’re in need. I tried multiple providers to see if the problem was isolated, but it’s not. This platform is designed to frustrate and exploit users rather than help them. Do yourself a favor: never use this site.

The user experience is so dated and they make it impossible to find support contact information. I provided my insurance information at signup and have never had a platform seemingly ignore that and recommend a provider who did not accept my insurance. I highly recommend Lavender over ever using Talkiatry again.

I was under the impression that my initial meeting was a free consultation to determine whether the practice was a good fit for me. Instead, my insurance was billed $307 for what the statement describes as a discussion about medication and selecting the right program for me. None of those topics were discussed. The appointment consisted of basic intake questions to determine which doctor I might be matched with, and I was not informed that this would be billed as a paid service. After that, I had a separate appointment with a therapist. I asked multiple times before the session for the cost of the visit, and no one provided that information until after the appointment. This session was billed at $198. In total, I was charged $505 for what amounted to a single hour of therapy and a brief intake conversation that I believed was complimentary. I attempted to speak with someone about these charges, but no one has been willing to address or explain them. This lack of transparency and communication feels extremely concerning and misleading.

The provider I met with was disrespectful, arrogant, condescending, and rude in the initial intake session. The provider made comments and suggestions that were absolutely inappropriate and concerning without her taking the time to ask or understand the context of the situation. When I raised the complaint with Talkiatry they promised that a representative from their patient experience team would get back to me and this was over two months ago and I have not heard anything. I would not recommend this company or provider (Darcie Farrell, PMHNP) to anyone seeking psychiatric medication or guidance.

My experience with Talkiatry has been nothing short of appalling. This company engages in what I consider to be predatory and unethical billing practices. They have charged me large sums of money for services that were never provided, and their communication with patients is virtually nonexistent. Trying to get answers or accountability from them feels impossible. For a company that claims to support people’s mental health, their actions are deeply hypocritical and harmful. Exploiting patients—many of whom may already be in a fragile mental state—through excessive and unjustified charges is not only unethical but downright dangerous. Financial stress can seriously worsen someone’s mental health, and Talkiatry’s behavior shows a shocking disregard for that reality. I would strongly caution anyone considering this company to think twice. Transparency, compassion, and integrity are essential in mental health care, and in my experience, Talkiatry has failed on all fronts.

I recently signed up with Talkiatry and was excited to finally get some support. The next day, I received an email saying my insurance had been approved, so I called in to get a simple quote for my upcoming appointment. After being transferred a few times, I was told it would cost $300–$500 WITH INSURANCE. That number stopped me in my tracks. For a service that markets itself as accessible and convenient, that price felt completely out of reach. I asked to speak with customer service so I could cancel. I sat on hold for nearly 20 minutes—long enough to feel like they were hoping I’d just give up. I hung up, called again, and oddly enough got someone almost immediately. After a few more back-and-forth moments, they finally canceled my appointment. The whole experience left me wondering who they’re actually trying to serve. With prices like that, it certainly doesn’t feel like they’re focused on everyday people trying to get help. Mental health care should feel supportive, not stressful or financially impossible.

Garbage, laughable. Charged me almost $700 for a preliminary appointment in which no diagnosis and no prescriptions was talked about or made. Spent 1 hour of the 'psychiatrist' getting to know me only for them to say they need more time. Everywhere on their site you'll find the fake pricing answer of "majority of our appointments cost $30 after insurance" charged my insurance close to 700, paying well over 300 out pf pocket. Waste of time, money, better to go to independent psychiatrists.

The healthcare providers seem to have limited capacity or experience to support my efforts to achieve greater emotional health. The communication platform and customer support platforms are deeply flawed and alienating. The patient advocates have a script that start with “I’m deeply sorry you’re having such an experience,” and includes “ I’ll share information of your experience with the appropriate team.” Any capacity of the patient advocates to listen and comprehend my needs is significantly undermined owing to two facts: they don’t speak English very well, and, the quality of audio seems to always be quite poor. Talkiatry is a free ( no additional charge) component of my health insurance. As is often the case, you get what you pay for.