TalkiatryReviews of talkiatry.com

Very poor customer service. 1. They do not reply to emails. SLA is 3 business days (which is poor btw) and even then they do not reply - you have to follow up and call for updates regularly 2. Medical requests take forever. It took 7 days for them to even start my request 7 days to simply release the form.

Most unhelpful unethical customer service I have ever EVER experienced. I hope when you are in need, someone treats your family with the "help" that you offered me. After filling out an assessment for my daughter three months before I emailed Support called Support and even refilled out the same paperwork more than once. They refused to let me speak to a manager and still repeated the exact same thing as though I was... crazy There are some amazing doctors on here, but please if you can go anywhere else. I would go there after this. People are going to seek online help bc they need it. Refusing to help someone bc acting like a robot and repeating them to fill out the paperwork is highly ...out of touch. It's unethical to do.

Terrible! Overcharged for appointments, added additional charges. My psychiatrist had her child come in the video call a couple of times, and appointments weren't even full length sometimes. I lost my job and had to quit talkiatry and couldn't pay my bills for a month or two and I called them but they didn't care.keep in mind,I was paying small amounts at a time during this time because even the payment plan was too high. They sent debt collectors after me for not paying the full amount for 200$ in only TWO MONTHS ,GREEDY COMPANY!!!

I was billed $710.00 which included an extra fee of $250.00 for Additional supportive therapy - 90836 During your visit, in addition to medical services, your clinician uses psychotherapeutic techniques (like supportive psychotherapy, psychoeducation, or cognitive behavioral therapy) to help you explore your emotions, understand your mental health, and develop strategies for feeling better. Oct 7, 2025 $250.00 This did not happen, and I walked away with no kind of support or direction. I do not recommend this place at all.

It was a very bad experience. The company is staffed with customer service people from other countries who's accent is hard to understand. They follow a script and you wait 10 days from contact to get a referral. Then that person in a country far away is the ONE to hook you up with a ( match) psychiatrist. so a stranger working in customer sx, is going to KNOW who you need??/NOT POSSIBLE. I got a horrible provider, 1st session was technical difficulties( no session), 2nd she cancelled 2 hrs before, 3rd session she was late and also read from a script with no intent to develop a relationship or get to know me. questions asked, I answered, she moved on. Don't let a stranger prescribe medications for you when they don't KNOW you. Then they can be contacted ONLY if write a note through the website and they have 3 days to get back to you. if you run into trouble she said go to the er........bad bad medicine

I had one meeting online in 2025 with a psychiatrist from Talkiatry.com. Their website said that with most insurance the total paid by the consumer is around $30. I have Medicare. The total bill was $710 for a 54 minute visit! Later they emailed me that the visit was 57 minutes. Talkiatry wants me to pay over $200. They had 2 billing codes: One is “a virtual visit with a clinician to evaluate your condition, provide a diagnosis, talk about using medication for treatment.” $460 Two is “psychotherapeutic techniques like supportive psychotherapy, psychoeducation or cognitive behavioral therapy”. $250 I never received any therapy at all in code two. In code one it was only “evaluate your condition”. I never received a diagnosis, psychological help or a prescription of medication. The psychiatrist was cold, acting like I was a criminal. I later found out he is a Forensic Psychiatrist. He did not help me at all. He kept repeating the same questions over and over. He asked if I had any surgeries. I said I broke my arm as a child (age 8) when I fell down running. He asked over and over if I had surgery or not on my arm. I said I did not know. I only have a few memories from that incident. What does my broken arm have to do with me now? I am in my 70s. The psychiatrist was 10 minutes late for the appointment, but I still got billed for that time. Talkiatry is deceptive and unethical in their advertising and billing. Their customer service is poor. I contacted them by phone and email with no help in the fraudulent billing. I asked customer service to watch the video of my visit with the psychiatrist to prove I never received anything mentioned in Code 2. They refused. For more information do a Google AI search “Talkiatry fraud”. Many people have reported being billed for services they never received.

I made a new appointment for my child 8 weeks in advance and the Talkiatry physician canceled about 1 week prior to the appointmnet. When I asked for a timely reschedule- I was told I would have to wait for another 3 weeks. However, if I were to cancel with short notice, I am responsible for the cost of the entire visit. I was told they are sorry for the inconvenience but no help or accommodation was given.

I had signed up for this platform to work with a specific therapist that I had previously worked with. I was ASSURED that the therapist was expecting new patients, however I had to meet with one of the practitioners for intake before I could start back with her. After 2 WEEKS of hearing nothing, I finally called and they told me my therapist was not accepting new patients and there was nothing they could do. Terrible experience, would not recommend.