TalkiatryReviews of talkiatry.com

Customer service actually blocks you from being able to use this service because they are INSANELY bad. The worst I have experienced in my life. I spent 40 minutes trying to book an appointment before I had to just give up.

I was charged $480 for the provider to tell me I was “outside their scope of practice.”

Hello to everyone who’s reading this review. Please take it very very seriously if you decide to give this company a chance. My advice to you. DON’T! My demographic is that I am a 76-year-old, white – Jewish female, who was considering using this company for the first time. I tried, including this morning, five times to get through to a United States representative and each time I called I wound up with someone in the Philippines who refused to transfer me to a US representative until I gave them personal information. When I explained that I am new and I would give this new information about myself to the person in the United States, they still refused. I’ll be honest when I tell you that I ended each conversation by saying FU multiple times because I was so frustrated. My advice to anyone reading this review - DO NOT WASTE YOUR TIME! No one should be deprived of the opportunity as a US resident to speak with a US representative without having to give personal information to someone in the Philippines. It is outrageous and HIPPA regulations protect our privacy against giving information out to someone we are not directly doing business with. If anyone else has experienced the same experience as I have, it’s important that you write it here on this site so everyone knows that there are other options out there to choose from. Asking for help with therapy is difficult enough. Starting out the journey is not easy and it’s filled with anxiety. Having to come up against what I have as many of you have with this company, is outrageous. It is obvious going forward you’re never going to be able to speak within an American representative without having to go through someone in the Philippines. That to me is a game changer for anyone who is looking for therapy and needs to speak to someone immediately. We as Americans should be able to have contact with the US representative without having to go through a third-party. There are other avenues out there where you actually can get to a US representative. No one in the Philippines has the right to ask you for your information beforehand before transferring you to a US representative. That is a HIPAA violation of your rights to privacy. Remember that, and keep complaining to this company and encouraging people to move onto to somewhere else.

I cannot recommend Talkiatry under any circumstances. Providers, do NOT use them — you’re better off doing it yourself or hiring a $15/hr assistant. All I needed was a simple form sent to my pharmacy. My doctor completed it, sent it to their “medical records team” — which may not even exist — and now it’s been sitting for days. I’ve called every few hours. Every rep reads the same script, leaves the same useless notes, and can’t transfer me to anyone who can help. Their “escalation” process? Up to two weeks. Two weeks… for a form. Meanwhile, I’m without my medication. This company is broken. No accountability. No urgency. No support. If you’re a provider, using this platform will hurt your patients and ruin reputation. Don’t believe their 24/7 patient care availability, it’s all BS. Talkiatry is a complete waste of time. I’d rather pay my doctor out of pocket than deal with this level of incompetence.

Do not use Talkiatry. There is nothing special (or even average) about the care they provide (my doctor was pretty weird and unfriendly), their customer service is absolutely non-existent, and they will POUND YOU with surprise bills several months after your visits, after you have any ability to cancel them. Beware.

My insurance is accepted no cost sir.. They send me a bill and it's pending This is a scam The providers were great. Customer service is a joke.

I had an appointment for the first and had to cancel due to work. Called two days before and was still charged a cancellation fee of $100, even though they said they wouldn’t charge me. I called and they tried to lie and say that the doctor canceled the appointment because I was late to the appointment. I will never schedule an appointment and i recommend that you don’t either.

Do not use these people i had appt with them the morning of my appt they was a wreck that took the power in my area plus WiFi so I could not do video calls i called them immediately well I get a $100 bill from them saying my excuse wasn’t good enough more or less but what the heck was I supposed to do. I went to them cause we have little to no help here for mental health I needed someone but all they did was put a financial strain on me when I’m on disability that has a small budget for food as it is now they are wanting my month foods budget I been so upset I’m glad to know they aren’t about what’s best for someone isn’t there well being it’s the greed they are in it for so don’t use them They obviously do not care about people I did what I thought was right by telling them but they want to ruin my credit I could pay like 5 or 10 a month but that was not good enough for them They would not settle for that so if you got money to give away then go for it but I’m not willing to give my all to people who only see me and money bags they don’t care about our mental health I can vouch for that or they would Know what toll it takes on our mental health to me extorted for money I don’t owe if that’s Not a excuse then what is how can i know two days before that this would happen they are working under unrealistic goals I plan on warning as many people as I can to beware for this site they will take you for a ride when you didn’t buy a ticket .