TalkiatryReviews of talkiatry.com

As a medical service provider this outfit is the most fly by night I've ever dealt with. The actual staff you encounter are fine, but the infrastructure was clapped together by an intern in his garage. Here's what I mean: When attempting to refill my medication, outside of the name, I needed to provide all the details. Including the pharmacy I had it sent to last time. Unfortunately, the system they have couldn't look up the CVS pharmacy I used. So I was unable to complete the request online. When I called the listed refill support number the AI they had answer the phone told me it was unable to help with refill requests. If you have the option to choose a different medical service platform/organization, please do.

Good Doctors but ridiculously high charges. Charged my insurance $650 for an initial visit of which I was responsible for $500 due to high deductible. If thats not bad enough the real problem was that I spoke to a customer service person BEFORE the call to get an estimate of the charges and he told me my max out of pocket would be $175. This is a money grab that gets good doctors and then adds ridiculous fees on top of what they pay them to make big profits.

I did not even finish creating an appointment online because they wanted my card on file but had not cost and I didn’t want a random huge bill. Even without finishing it they made the appointment and then when I did not show, because I didn’t finish making the appointment, they charged me $100. Their website is predatory, doesn’t make me trust that they don’t have other predatory practices. Beware.

Two times now, the counselors have cancelled on me last minute. This one my 1:00 appointment was canceled at 1:02pm. So inconvenient.

I never completed the form or sent in any billing information. And they are saying I have an appointment while I didn't schedule one and making a cancellation charges a hundred dollars. That I am not paying!!

Horrible customer experience. After more than 10 minutes on the phone with someone, an appointment still hadn't been scheduled. They just kept telling me, "Please give me two more minutes to review." After the fourth time hearing this, I'm done.

I was very disappointed with my first experience at Talkiatry. After having excellent experiences with other mental health providers, I expected to be met with professionalism, empathy, and respect. Unfortunately, that was not my experience. My clinician arrived late to the appointment and appeared unprepared, which immediately left a poor first impression. Throughout the session, I felt dismissed rather than heard. When I explained why I was seeking care, my concerns were quickly questioned instead of being explored with curiosity and compassion. Within the first few minutes, it became clear that we were not a good fit. When I expressed that I didn’t feel comfortable continuing, I was told I would be charged a cancellation fee if I ended the session, so I felt pressured to stay. As the appointment went on, I became visibly upset. Rather than responding with empathy, the clinician’s comments and demeanor made me feel even more self-conscious. I also had difficulty understanding some of the questions and repeatedly asked for clarification, but they continued to be asked in what felt like a scripted manner. By the end of the appointment, I felt judged, misunderstood, and far worse than when I started. Mental health appointments should leave patients feeling respected and supported, even if a provider isn’t the right fit. Instead, I left feeling discouraged and without confidence in continuing care with Talkiatry. I hope my experience encourages the practice to place a greater emphasis on compassion, professionalism, and patient-centered care.

I’d leave 0 stars if possible. I talked with a physiatrist on a virtual appointment for 15 minutes and explained I’m only seeking therapy and do not want any medication, he agreed and suggested to do just that which was fine. I get a bill a few days later for $460 and my out of pocket was $254. I paid and bit the bullet and will not use this service ever again as it’s incredibly predatory to not disclose this to people before making an appointment as I specifically asked how much these services would be before making this appointment. I was told between $20-$75 . Now I’m left with no help, no service and a bad taste in my mouth about attempting to continue finding another provider.