TalkiatryReviews of talkiatry.com

I left Talkiatry a while ago after my therapist left the practice. To be clear, my therapist was absolutely amazing and was never the problem. Unfortunately, my experience with Talkiatry as a company was a completely different story. The billing practices were extremely frustrating and, in my experience, lacked transparency. At one point, Talkiatry refunded a payment I had already made and then later sent the alleged balance to collections. When I questioned the charges and asked for documentation showing that these were actually my bills and how the amount owed had been calculated, they were unable to provide sufficient documentation to substantiate the debt. Having a medical provider send an account to collections while being unable to clearly demonstrate what the charges were for, that they belonged to me, and how the balance was determined was incredibly stressful and concerning. What makes this especially disappointing is that a company whose entire purpose is to provide mental health care ended up creating even more stress and anxiety through its billing and administrative practices.

AI phone prompt: Getting to an actual live rep is someone who can barely speak English and is useless. Avoid at all costs. Save your time and sanity. They will drive you crazy so you can pay their outrageous prices to get you diagnosed and medicated. Their business model is to sell the problem and offer the solution. Fire Belle.

BE CAREFUL OF THIS SERVICE! AVOID AVOID AVOID! They advertise that they work with most insurance companies and most co-pays are $30. Without a notification, a bill, or even time for my insurance company to send me an EOB (explanation of benefits) they charged my card $300. It hasn't even been 2 weeks since my first appointment. When I called I discuss, they basically said, "It's up to your insurance, talk to them. You put the card on file which gave us permission." HORRIBLE business practice.

Like all the other 1 star reviews, website has claims of inexpensive services but impossible to be nail down an actual price before. Billed my insurance $650, United paid half leaving me with a balance of $325. Now I get a weekly collections call from IC systems (for the rest of my life).

$344 for 30min follow up sessions.... unless you have insurance I do not recommend this company.

The actual providers (psychiatrist and therapist) were wonderful. Talkiatry as a platform is predatory in their billing practices. During my time utilizing talkiatry, my insurance changed. I provided that information exactly as the online platform requests. I was never contacted to inform me that my insurance was no longer accepted. No email, no phone call, and nothing noted on the website. Thinking I had coverage, I continued to attend sessions, running up a huge bill. Only after seeing the charges and calling for clarification was I informed my new insurance was not accepted. When paying bills, the card you put on file will continue to charged at due date of any open bills until the balance is cleared. Even though you only enter the card information for and agree to pay just a single bill. No agreement ahead of time on amounts or dates, they just pull the money. I never agreed to leave any card on file, it’s their automatic policy, The only way to have that payment form removed is to call them. Again, nothing on the website. I now have a $1,800 balance. When contacting them about a payment plan for the large balance, there were only two options. Two monthly payments of $900 each or four bi-weekly payments of $450. This is a new policy, as of a few weeks ago, they had acceptable payment plans of $100-ish a month. Talkiatry allows users to generate large balances by not keeping them informed when changes are made via insurance and then collects that money via shady practices without keeping consumers informed.

The absolute worst platform to be apart of. If I could warn every single person possible to not use them, I would. There’s a “customer service” department that truly needs to not be called that. I called someone out for lying and she hung up on me. Funny thing is, their calls are recorded..

My “psychiatrist” was late. On top of that, he spent 30 minutes asking me questions to not listen to my initial complaint. I have a history of depression and have been medicated in the past. Asked to be put back on the medicine. Literally gave him the medicine names and doses I was on. Instead, he decides I need “trauma therapy” and “substance abuse help” because I said I drink socially once a month and have had a traumatic experience in which I told him doesn’t really affect me anymore. Said he was going to refer me to somebody, literally never heard back. I wouldn’t be surprised if this place is just some scam.