TalkiatryReviews of talkiatry.com

I went to Talkiatry for a first-time psychiatric intake and ended up with a $683 bill ($499.56 after insurance) for a roughly one-hour telehealth appointment. They billed TWO services: an E/M visit plus 59 minutes of psychotherapy. I did not receive a separate psychotherapy session. The appointment was overwhelmingly an intake/evaluation, and approximately 10–15 minutes were spent dealing with technical issues (which their own records acknowledge). They nevertheless continue to insist that 59 minutes of psychotherapy occurred during the appointment, while simultaneously claiming the extensive psychiatric history, assessment, medication discussion, lab orders, and treatment planning all fit into only 12 minutes of E/M time. That does not remotely match my experience of the appointment. I actually had to ask when I would get a chance to ask my own questions because the intake questions and technical problems took up so much of the appointment. I’m now having Cigna independently review the claim. The problem isn’t just that Talkiatry is expensive. It’s that I don’t believe the services were accurately represented to my insurance, and their responses have done nothing to resolve that concern. If you’re considering Talkiatry, I would strongly recommend understanding exactly how they bill before booking.

Tried to sign in for initial appointment, was surprised that I wasn't informed that there was an initial questionnaire and need to put in reason for visit, med list, even vital signs-- really, you think I'm sitting with a blood pressure cuff and ability to check my pulse? (I have a cuff-- would have had to go get it- but this was a televisit. Got connected with the psychiatrist, he could not hear me and I could barely hear him. He ended the call. I stupidly thought perhaps he was trying to reconnect, so I did the same and then tried via phone and via MAC. The message I was getting was to wait, provider would connect soon. But I found the Talkiatry phone number- called and found out the psychiatrist had cancelled the appointment. So, not planning to reschedule. Will find another option. I know that tech problems happen, but it would have been nice to have a call from the psychiatrist or office that the appointment was being cancelled or more effort to get the appointment to work.

Terrible. Absolutely garbage healthcare provider. Cancelled appointment after cancelled appointment. Absolutely clueless customer service people who set you up with the wrong provider, the wrong region, the wrong hours. Absolutely terrible therapist who seemed on drugs, could not remember a thing about the patient, and then dropped me for no reason with no transition. Absolute garbage. Do not use.

Waste of time and money. I chose Talkiatry because they advertise themselves as being able to diagnose ADHD, and getting a first appt with them was so much faster and easier. The local provider I called, for comparison, was only accepting new patients at their offices that are too far, their first available appt was a month away, and they said their process is initial consult, wait 4 weeks for evaluation, wait 6-8 weeks for results. I had my first appt with Talkiatry that same week. The woman I was paired with spoke to me like I was five years old and severely broken and she warned me up front she can’t help manage medications (no problem, my PCP was on board). My “evaluation” was a 2-piece questionnaire. One for me about myself and one for my husband about me. We filled them out and I sent them back same day and I still had to wait a month to meet with her again only to be told I needed to be tested by a computer. I wasted a month and two copays. Luckily I stumbled on another local provider that hadn’t come up in my initial search - first available appt for the consult was the following week, tested same day, results two days later.

HORRIBLE customer service. The call center is incompetent at best. They never emailed confirmation for a virtual appointment, for my elderly mom. When I called to ask for it, they continually put me on hold to "enter information" without having asked for any patient identifying information. What were they entering? Then they claimed they needed MY DOB for verification, rather than my mom's. They made sure to let me know about a $100 missed appointment fee if appointment is not cancelled 48 hours prior, though.

Provider wasn’t a good fit so I thought I would be upfront and tell her instead of ghosting her. Well after the visit she put that I didn’t show up and I was charged $100. I called Talkiatry right away because I have video and audio proof of the visit and they are going to fix it for me. I will not be using Talkiatry again as I now do not trust the providers there.

I tried this online service because I dont have many options in my area my good psychiatrists. I went through the entire assessment before Brian told me I am too complicated of a patient because I have anxiety because I'm not taking anxiety meds, and my anxiety, MDD, and bipolar are too complicated and he refused to see me. Which is fine because I could tell immediately he was not a good psychiatrist in his advanced age. He was stuck in his ways about things he practiced 30 years ago, and hasn't updated his practices. Do not recommend. See a real psychiatrist instead.

Looking for help with adhd, I spent an hour telling this person my life story and he basically said I had gotten this far and so I was not eligible for a stimulant which I was fine with and then he said he couldn’t treat me because he does not think “I am a fit”. I think he basically said he didn’t like me ? He said he was going to refer me to someone else but I never heard back. What a waste of an hour and telling my life story to some unqualified judgemental stranger.