TadiBrothersReviews of tadibrothers.com

looking for a camper to live in

I want to give Kudos, Wahoos, Hurrays and whatever else is out there to Chris!!! While on vacation to see my family my dad wanted to replace a camera for his backup camera on his truck...this began the fiasco from hell-sinki! I tried to replace the camera using my kindle and apparently missed some details and got to your website. It turns out the company that made his original system is out of business and it was recommended to go to your company for what I was looking for. I got an agent by the name of Roger and attempted to tell him what I had (model number included) and he said sure thing, here you go and order done ( I really don't think her heard anything other then "replacement monitor"). In the meantime, we left Buffalo and order was delivered a few days later. This was not even close to his existing system! I get a call from my dad and the fun times ensued! I called and got Chris and he can show you the fun we had! My dad is 80 years old and apparently thinks I can read his mind! Chris was kind and sweet and so helpful with getting my father happy! He replied to my emails within minutes and always had an answer or possible solution. He was professional and understanding during our phone calls. I work for a call center and sure as heck wish we could get this type of associate at our sites to train on what customer service is and what going the extra mile really means!! Chris went so far above and beyond!!!

i purchased the wireless b/up camera model for my 45' RV. I didn't like all the acc. that came with (antennas, modules) which i didn't see in the picture. they replaced it with the wired one and gave me 50' cable for no extra charge. when I found that the 50' was too short (after i spliced it) they gave me 75' cable again for no charge. the service was superb, when i left message to the tech support, they called back quickly.i didn't mention all kinds of adapters that they just handed to me. (I live in Los Angeles, i just drove to their office) the camera works great. special thanks to Chris Rush that just wanted to help me. I am sure they didn't make money on me, after all the extras they gave me for free, but I tell everybody about this amazing place. they truly know what "customer service" means.

I bought a in-dash GPS system from them and had trouble with the GPS reception. I called their customer service and was given the run-around, big time. Smart mouth customer service kid was condescending and completely unhelpful at the same time. But after hearing of the problem, the Customer Service manager, Eddie, called me straight back and apologized for his employee and tried to make things right. Thank you, Eddie.

The instructions sent with the kit were incomplete, hence four stars. Customer service was excellent. Adi saved the day and the sale by providing extensive instructions over the phone, several phone calls actually. With his patience and counsel, I was able to troubleshoot some issues and ultimately complete the installation.

Had a problem with my backup camera system. While it was more than a year after purchase and certainly long after the warranty expired Eddie at Tadi Brothers was gracious enough to resolve the problem which turned out to be simple switching problem probably caused by me. Cant beat them for there customer service. Joe M

I ordered a back up camera and display in Nov of 2016. The salesman was great. Very informed and very eager to answer all of my questions to make sure I purchased the correct system for my application. He also included some free accessories (I assume because I had stated that I looked at several other systems and one that included free mounts so he matched that offer). The system worked flawlessly until today, May 2017, when I noticed condensation in my camera (license plate mounted). I called Tadibrothers expecting to have to fight to get it replaced. I called their customer service number and simply said "I have condensation on my camera lens". The immediate response from the customer service girl was "ok, I'm sorry for the inconvenience, I will send you a replacement camera right away". That's it. That was the entire conversation (except for verifying my address afterward). I was shocked! No asking for proof, no mention of sending the old camera back to try to fix it first, no asking me to pay return shipping or simply not willing to replace the camera at all. This is customer service. This is how you retain customers. This is how you run a successful business. A1 service from beginning to end and beyond. Thank you Tadibrothers, you have earned a customer for life!

Paid for three day shipping, got it in two! After a few hours toying with parts, reading instructions, and coming up with an installation plan, I dove in. Four hours later, my 7 inch monitor and rear view wireless camera were up and running. Color, contrast and brightness are all good. So far, I've only been up and down the drive to adjust the camera, but I an very pleased.