TadiBrothersReviews of tadibrothers.com

hard to check out with virtual cards

the operator didnt know enough about the system

I havent had an experience to rate yet but the screen wont let me move until i submit this

Rose in sales chat argues with you and gives answers that are not truly straight forward and the whole process was difficult to get answers to exactly what we needed. This is a very high-pressure sales business. After a supervisor called me directly and requested this review to be taken down and promised me the moon to do so, I stood firm on my promise to edit the review after he did his part. That's part of the way you review things after following through, and I will continue to stand by this review if the product or promises do not happen. I was also promised that he would make sure everything worked before it shipped, I hope this is not the way they get rid of the bad, open box, or returned stock. Now I have to prepare to find a place to store the moon if the supervisor does in fact make this happen. Update, the sales experience obviously has not changed that's history. Yes the supervisor did give me his direct phone number and when the product did not work he pointed out where to look for a small red light. It was not working so 3 hrs later I was able to locate a replacement fuse and the system started working. While Rose kept insisting the cameras would work from 150 feet I have enough experience and common sense to know the 150 feet is strictly in open areas, not 150 feet or even 35 feet through a camper behind my truck. The signal and picture does not refresh fast enough to keep from hitting something if you are using it to backup. This is not the companies issue but a fact of how wireless works still something I was told would not be a problem. As of 7/21 I am updating the review from the original 1 star to 3 stars because it at least works some of the time.

UPDATE: I had a manager call me after initial review and he was very helpfull, He personally gets 5 stars *****. He imediately refunded the 15 dollar handling charge and offered a discount on a different system he thought would work, most importantly, he understood and knows about the monitor problems. I updated my rating from 1 to 3 for his efforts. The company still has its issues, as for all the hoops they had me jumping through for months. I chose a different brand on the system, although at the end they were helpful, I have trust concerns with TadiBrothers as a whole. ORIGINAL reveiw: Had problems with the system out of the box. I called, sent emails and pics to which they ignored. I continued to have problems and they asked me to sent it back, at my expense, they plugged it in and it worked. I talked with them at that time and told them I could do that to, but doesn't work in real world conditions. I asked them to put it in freezer and try it, which they did not. They returned bad system to me, and I did the trouble shooting to prove that the monitor fails below freezing. I just wanted a monitor that worked. They treat every call as a new complaint, even though there is a long record of emails, pictures, videos and phone calls on record, very frustrating. Finally after 3 months of stress, 20 plus hours of my time, they asked me to return the product for a full refund. So, i sent it back, again, at my expense. Finally get refund 18 days after they receive it, for $260.04, but the purchase price was $274.99. So I have lost the $30 in shipping, and then they take take an extra $15 from me for good measure. At 52 this has been the worst customer service I have received, dishonest and disgusting.

Changing my response to 3 stars since there is no way to get out of giving a review.

Tough to get a straight answer out of customer service. Had trouble with a rear view mirror monitor. The suggestions to isolate the light from the monitor using cardboard is ridiculous. They also said that excess light was reflecting into the camera, they offered me a sunshadethat had had to be modified to fit and it still didn't fix the problem.

I wasn't offered a extended warranty.