TacticalElitesTacticalElites is listed under Clothing & Underwear.
TacticalElites (tacticalelites.com) has 78 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jake V.
Great experience made better by Gustavo. Gustavo made sure my package arrived on time and assisted me through some confusion. Great customer service!
Response from TacticalElitesJul 29, 2026
Jake, thanks for this. We'll make sure Gustavo sees it — glad he got you sorted and the package landed on time. Appreciate you taking the time to leave this.
Brett B.
I appreciated being contacted after I received the gun cleaning kit. There were a few things wrong that I wasn't going to make a big deal of but when they contacted me it seemed they really did care about my satisfaction. I shared my concerns and they sent me a new kit. This was awesome customer service. Thank you and I'll spread the word. Quality people and quality products. I'm a fan!
Response from TacticalElitesJul 28, 2026
Brett, thanks for this. Glad we could make it right and get you a kit that works the way it should. Appreciate you taking the time to leave this — glad you're happy with it.
dan C.
Simple to assemble, easy to use, FAST and accurate sighting without using up ammo or field time. I dialed in everything from my .227, Glock 9mm and 40SW, my 30-06, the 5.57, and my 12 guage. If you want to ensure your sighting in less than 20 minutes...THIS is the answer. BEST purchase ever!
Response from TacticalElitesJul 25, 2026
Dan, this made our day! Love that you put it through the paces with everything from your 9mm and 40SW up to the 30-06 and 12 gauge — and got it all dialed in that fast. That's the whole point right there. Thanks for the awesome review, enjoy the range time you just got back!
Sandra S.
I was trying to find out where my order was as I could not find my tracking number. Customer service, Gustavo, answered my email within minutes and helped find my order which was a birthday gift! It made it! My husband loves his gift!!! Thank You!
Response from TacticalElitesJul 10, 2026
Hey Sandra, that made our day! We're so glad Gustavo was able to help get everything sorted out in time and that your husband loved his birthday gift. That's exactly the kind of experience we strive for. Thank you for your support!
Kevin W.
Overall I’m happy with the boresighter and the customer service from Gustavo
Response from TacticalElitesJul 8, 2026
Hey, thank you for your support! We're glad Gustavo was able to take care of you. We hope you enjoy the boresighter!
Terry
Had a problem with ordering on the site and getting Military Discount. E-mailed company. Got a response back right away. They took care of the problem. Received product about 5 days and free goods as promised with no problems. That's the company you want to deal with. Great Military company and great customer service. Please give them your order, you won't be disappointed with their service. The Tactical Mats or top of the line for your weapon repairs or cleaning. Shooting rests great ( not filled) good quality. More Military companies should represent their products to customers like Tactical Elite does.*****
Response from TacticalElitesJul 7, 2026
Hey Terry, thank you so much for your support and for your service! We're glad we were able to get everything sorted out quickly and that your order arrived as promised. Reviews like this mean everything to us. We appreciate you recommending Tactical Elites to others and we look forward to serving you again!
Robin
I bought the Magnetic Mat for cleaning for my husband for fathers day. He said he didn't need it so I started the process of returning it. I contacted customer service and I received an immediate (within the same day)email explaining what I needed to do and the appropriate paperwork needed to be included, to return this item. They kept in touch with me and when the item was received I immediately received a full refund to my account. Thank you Gustavo!
Response from TacticalElitesJul 2, 2026
Hey Robin, thank you for your support! We're glad Gustavo was able to take care of you and make the process smooth. We hope to hear from you both soon!
Jessica R.
Do not purchase from this company. They sent me a broken, defective item, and the customer service experience only made things worse. They required me to provide a video showing the defect, but despite exchanging more than 30 emails trying to send it, their system would not accept the video. It felt impossible to provide the evidence they requested. To make matters worse, they expected me to pay the return shipping costs for their defective product in order to receive a refund. Save yourself the time, frustration, and money—shop elsewhere.
Response from TacticalElitesJun 30, 2026
Hi Jessica, we're sorry to hear about your experience and take this seriously. We did request a video to verify the defect, which is our standard process to make sure we can help customers as quickly as possible. We offered multiple ways for you to send the footage and were ready to make it right the moment we could confirm the issue — had we been able to verify the defect, we would have sent a replacement at no cost with no return shipping required. We never want a customer to feel stuck and we still want to resolve this for you. Please reach out to us directly at [email protected] and ask for Gustavo — he will personally make sure this gets taken care of right away.
