Jessica R.
Do not purchase from this company
Do not purchase from this company. They sent me a broken, defective item, and the customer service experience only made things worse. They required me to provide a video showing the defect, but despite exchanging more than 30 emails trying to send it, their system would not accept the video. It felt impossible to provide the evidence they requested. To make matters worse, they expected me to pay the return shipping costs for their defective product in order to receive a refund. Save yourself the time, frustration, and money—shop elsewhere.
Response from TacticalElitesJun 30, 2026
Hi Jessica, we're sorry to hear about your experience and take this seriously. We did request a video to verify the defect, which is our standard process to make sure we can help customers as quickly as possible. We offered multiple ways for you to send the footage and were ready to make it right the moment we could confirm the issue — had we been able to verify the defect, we would have sent a replacement at no cost with no return shipping required. We never want a customer to feel stuck and we still want to resolve this for you. Please reach out to us directly at [email protected] and ask for Gustavo — he will personally make sure this gets taken care of right away.



