System76Reviews of system76.com

Frequent contact from support, and a pretty rapid Turn-around-time for the repair even with ground shipping. The machine was returned FAR cleaner than it was submitted, and several informational tags that had worn off were replaced.

I really wanted to love this purchase. I like System76 hardware, I like the Lemur Pro design, and I’ve had good impressions of their products before. The laptop also arrived quickly with rush assembly and overnight shipping, which I paid for because I needed it for upcoming work. Unfortunately, the unit arrived with a defective internal display. The laptop itself booted, and an external monitor worked, but the built-in screen stayed blank. After some troubleshooting, it was clearly a physical display or cable issue: the display would only work if I pressed on the back of the screen assembly. Support was responsive and polite. They replied quickly and suggested a simple internal cable check I could try if comfortable. I appreciated that, and I did try the recommended check, but the issue appeared to be elsewhere in the display assembly. The disappointing part is that I paid extra for rush assembly and overnight shipping, but because the laptop arrived defective, I still ended up spending time troubleshooting, emailing support, repacking the unit, driving to UPS, dropping it off, and waiting through the replacement cycle. In practice, I paid for speed but will receive a working laptop much later than expected, likely on a timeline closer to standard assembly and delivery. I want to like this company, and the support person I dealt with was helpful. But the out-of-box defect and replacement process made the overall experience very disappointing before I even got a working unit. This feels like the kind of issue that could have been caught by a basic display check before shipping. I don’t like having to spend my own time resolving a problem with hardware that arrived defective, especially after paying extra to get it quickly.

Shipping was fast, even without the 3 day express service. Customer service was responsive to questions about packaging. Steam installed with no problems and my Community DayZ servers and all the Mods downloaded seamlessly. Just had to set Steam to ignore controllers for my mouse to work.

I learned about System 76 when I decided to move more of my computers over to linux and needed a new laptop for travel. I downloaded pop os and put it on a family computer and set up my workstation to dual boot from bios (I still need windows for a work application, so kept pop and windows on entirely separate partitions with their own boot managers so windows can't overwrite it). My experience with Pop was great, and after comparing a few models decided to get the lemur. It's light, easy to travel with, and doesn't waste my time. Just what I wanted. I bought some swag and a bag because I like the system 76 mission and ethos--it was great to discover the product and buyer experience really backs it up.

With a product portfolio as large as System 76's, it's comforting to know when an order is placed a technician reviews the parts for accuracy. Thank you for saving me a return! The correct battery was shipped.

I had a technical issue regarding the suspend feature that was particularly annoying. Reaching out for tech support, Christian Tacda was assigned to my ticket and worked with me patiently and thoroughly to figure out what was causing my issue and help me get it working properly again. Thanks SO MUCH for having an excellent support team standing behind your products!

The computer shipped without Wifi and without the Camera. When will those arrive? The computer works flawlessly. I would buy the same computer again from System76. I worried about Copy Fail bug but it turns out from the Canonical release I saw today that 26.04 LTS was never vulnerable even when it first shipped. This is my first plunge into Linnux. Consider me a newbie!

Speedy delivery. Well packed. Great stickers! And, of course, a killer system.