SynovusReviews of synovus.com

i have worked for Synovus as and IT PCCE Engineer and the company itself is total GARBAGE.... now let fast forward to using Synovus products... i have a credit card that i got while as an employee... im trying to make a payment on my credit card and when i logged on i no longer have the ability to do so. Payment due 22nd. its normally paid on 14th. I called asked why am i not able to make a payment and the response i got was this... we blocked your account because we got some returned mail. I asked so you prevented me from paying my bill because mail was returned? Ok so say i would have not been able to make my payment and didnt call in... then synovus would have presented me as delinquent payment and account... when in actuality it was them that prevented me from paying my bill. I asked them if they had my number on file? Yes we have your number on file.... i asked why wasn't a call placed to me regarding the issue with the returned mail instead of just blocking my account? That is not in our policy to call the customer... but it is in your policy to block the account and if the customer do not call in then they will just be delinquent because of Synovus. PEOPLE PLEASE BEWARE OF THESE DECEPTIVE BUSINESS PRACTICES THESE BANKS BE INVOLVED IN!

Absolutely the worst credit company I have ever dealt with they said my account was closed at 0 dollars yet they hit my credit with a false charge. They ignored my dispute multiple times and I pray that God makes this company fall to pieces. Amen

Tara was absolutely brilliant - Bonita springs branch. After a dreadful experience at both Bank of America and Welsh Fargo I can highly recommend this branch !!!

I observed fraudulent transactions made on my account on 04-21-25 and 04-22-25. I reported the unauthorized transactions on 04-28-25. 3 weeks later I receive a letter from First Progress stating they consider the transactions authorized because they were made with in a prescribed radius of where I lived despite me telling them I don’t have possession of my card. I contacted them about the decision to appeal it. At this point they will no longer speak to you and direct you to a generic email of info at First Progress to dispute the claim. At this point I filed a police report, filed a complaint with CFPB and the Texas Attorney General against First Progress. I then sent GPS locations from my vehicle during the dates and times the unauthorized transactions took place to include information on the locations to prove I was not near those locations during those times. I called First Progress for updates over the month only to be told there is no further information. On May 22nd I get an alert that my credit score dropped by 23 points. I find out that now First Progress is reporting I have two cards with them at 100% utilization. I called them again but they couldn’t explain the multiple accounts and still no resolution to the fraudulent transactions. I sent several follow up emails to info at First Progress over the month of June asking for updates with no response. I log in to my account and noticed they gave credit, then took it way, gave credit again 3 days later then took it away. I called again asking why did they do that twice only to put all the charges back on my card. Of course I get the deer in the headlights response of we are not sure. I’m then transferred to another person that I spent 39 minutes on the phone struggling to understand what they were saying as their English speaking skills were elementary at best. They then tell me that I was found not liable for the charges back on 06-11-25 and they are typically removed in 24 to 48 hours. Well it’s 120 hours later so why are the charges still there. No one had an answer. 1 week later I see the charges removed but now $7.53 in interest on an account that had a zero balance. I call them and spend another 28 minutes on the phone to get it removed. It’s now a week later and still not removed. I check my credit report and now First Progress is reporting 3 cards at 100% utilization which is false again dropping my credit score an additional 23 points. Here we are 2 months later, 9 follow up emails with no response, 7 calls totaling 156 minutes and in worse condition because of fraudulent activity at First Progress with false reporting and delays in retaliation of my dispute. Anyone in the same situation feel free to visit their headquarters and see how they would like a face to face instead of hiding behind a phone and PO Boxes. Synovus Place
33 West 14th Street, 4th Floor
Columbus, Georgia 31901 Main Phone Number: 706-649-5756

Loan officer at Venice office (Center St.) was belligerent when I wanted to renew my PLOC which I have had for years without any problems. I had never spoken to him before so was surprised at how offensive he was. I don't live in the Venice, FL area any longer but have conducted business (minimal) in the last few years. Bottom line is that he was obnoxious, rude and of no help. Went to our local Wels Fargo bank and got our new PLOC in a matter of minutes. Wouldn't recommend Synovus or this location in Venice, FL. Pretty mouthy for a small bank and nitwit loan officer.

I had 3 charges on my account for Amazon that I didn't do. I called the fraud department thinking they would help. They refunded the money at first, then they took it back out. They said their investigation showed it wasn't fraud. I checked my Amazon account and couldn't find any charges for the amounts shown on my account. I even got my daughter to check and she couldn't find any matching charges. I will be closing my account with this bank. I wouldn't recommend them to anyone.

Excellent customer service. I had a discrepancy on my bank statement and they took care of the problem immediately. I would highly recommend this bank.

My husband went into the Spartanburg SC East Henry Street branch. Upon entering he was greeted by an employee named Karen, and by greeted, I mean looked up and down as if he was a piece of trash! Then he was trying to explain about his business and what he would like to do, to only be told no you have to have this and that and being rushed to get out of the office. Karen was very rude and did not listen to my husband, she just wanted him out of the office. She needs to be fired! This branch will not be getting any business due to potential customers being judged by the way they look and if they are up to Karen's standards or not.