Michael B.
No notification on they put a block on your card
I love the people at my branch office. They are great my parents been a long term customer. The issue I have, Is with there debit card. For whatever reason they will put a block on your card with know notification it was done. If you make a purchase online and it doesn't go through, they blocked it, If you don't do a travel advisory, they will block it, once you make the first few purches traveling out of your state or your spending habits. You want know this happened till you try to make a purchase or ATM with draw. They don't have a 24hr customer service to get anything done. So you're stuck until 7am. I've had this happened to me at least 6 times in the past few years and a couple time while I was traveling. It's really embarrassing to have a waitress tell you your card declined. There's nothing, concerning your debit card the branch office can do to help. You have to call CS. I understand they want to protect from fraud. But how about some.kind of notification. Text message or email, hell even a robotic call with an option to be connected to a CS agent. I'm pissd right now at 3am, I'm suppose to be traveling right now to an appt and my card is blocked.