We're here to serve you, both before your purchase if you would like help and after. Any questions or concerns, just email [email protected] and we'll respond right away. Or call us. We'll take care of you - it's a promise!
swissoutpost.com (swissoutpost.com) has 402 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jewelry & Watches · Boston, Massachusetts
Excellent
Jewelry & Watches · Mashpee, Massachusetts
Excellent
Jewelry & Watches · Canton, Massachusetts
Great
Jewelry & Watches · Cambridge, Massachusetts
New
402 approved reviews, newest moderated first
Christopher R.
Received watch and opened package. Went to adjust time/date and crown and stem were not operational. Sent message to company to discuss replacement and return and 1 week later no response.
Response from swissoutpost.comDec 15, 2014
Hi Christopher. We're very sorry for the defect and the delay replying. Usually we answer the same day - sincere apologies.
Robert B.
Great company to do Business with I am customer for life. Thank you Bob Brown
Frank J. La S.
My watch arrived shortly after the order was placed. No hassles with either the service or the time piece.
Response from swissoutpost.comSep 24, 2014
Thanks for the positive review.
ronald a M.
i bot several watches here for gifts and for myself and so far had no unpleasant experiences with the product or website.
Response from swissoutpost.comSep 24, 2014
Thanks! The brands we sell are all world class. Every product comes with the manufacturer's warranty, 3 years for most watches and a lifetime guarantee for Swiss Army knives.
Sara J P.
I ordered. Two hunting knives. I liked the camafloge I think my grandsons will enjoy using them.
J B.
Since Robert Grove left who was always willing to respond to any contact/emails/phone etc I've tried emailing and phoning countless times and now have no goods and swissoutpost owe me $638. Not sure what is going on here. Before you buy anything from this company trust me and try to contact ANYONE from the contacts section of the website. If you can't I'd be very wary. Something funny is going on despite the website looking fine. Stay away
Response from swissoutpost.comSep 24, 2014
Hello Mr. Bodely, We wanted to let you know (and any prospective customers reading your comment) that we gave you a full refund (proof below) of the $638.20 less shipping. The delay was inadvertent (see below) but we do apologize for it. We have shipped over 10,000 orders this year worth more than $750,000. Orders are shipping smoothly. We have outsourced fulfillment and it is very reliable. Most customers are very happy especially as we are selling many products at or near cost. We are sorry you were not happy. Details. In April, Robert tried to refund you via PayPal. He almost certainly did not know that the refund did not go through. The automated message that shows on the "payment" screen says, "PayPal Refund - [10009] Transaction refused. You are over the time limit to perform a refund on this transaction. $638.20". After Robert left, I did not see any emails from you until you wrote me on July 9. Then I investigated and gave you a full refund on July 31 and confirmed the same in an email. To the best of my knowledge, I gave you the refund without seeing your comment just the day before. Proof of refund: "Payment Sent (Unique Transaction ID # 7NF05968H13719319) Sent to: Steven Bodely Email: [removed] Amount sent: -$625.11 USD Fee amount: -$3.13 USD Net amount: -$628.24 USD. Date: Jul 31, 2014 Time: 07:13:26 PDT Status: Completed. Subject: You have sent $625.11 USD to Steven Bodely with PayPal Note sent with refund [in addition to the email I sent]:" Here is your full refund for the products James less the shipping ($9.95) and fee ($3.13). Please order again one by one and hopefully they will go through. All the best, Peter"
Márcia L.
I bought a Wenger arrived perfectly and in Brazil. It took a while, about a month, but did very well. Liked. Thanks
Response from swissoutpost.comSep 24, 2014
Glad you are happy. Usually international orders arrive very quickly, in about one week. Sometimes they sail through customs, and occasionally there are delays in customs.
Federico Arribas M.
however I have to comment that, at the moment of procceding with the purchase, I entered a discount coupon code that did not work. Peter Adler, from swissoutpost.com, told they are going to refund the amount of the discount... i´m still waiting!! (i bought it on january 29th)
Response from swissoutpost.comSep 15, 2014
Hi Federico. Sorry about the long delay, to be frank we forgot to credit you. We refunded you the 10% or $26.25 previously. Thanks for the nice review.