swissoutpost.comReviews of swissoutpost.com

Response from swissoutpost.comDec 15, 2014

Hi Christopher. We're very sorry for the defect and the delay replying. Usually we answer the same day - sincere apologies.

Response from swissoutpost.comSep 24, 2014

Hello Mr. Bodely, We wanted to let you know (and any prospective customers reading your comment) that we gave you a full refund (proof below) of the $638.20 less shipping. The delay was inadvertent (see below) but we do apologize for it. We have shipped over 10,000 orders this year worth more than $750,000. Orders are shipping smoothly. We have outsourced fulfillment and it is very reliable. Most customers are very happy especially as we are selling many products at or near cost. We are sorry you were not happy. Details. In April, Robert tried to refund you via PayPal. He almost certainly did not know that the refund did not go through. The automated message that shows on the "payment" screen says, "PayPal Refund - [10009] Transaction refused. You are over the time limit to perform a refund on this transaction. $638.20". After Robert left, I did not see any emails from you until you wrote me on July 9. Then I investigated and gave you a full refund on July 31 and confirmed the same in an email. To the best of my knowledge, I gave you the refund without seeing your comment just the day before. Proof of refund: "Payment Sent (Unique Transaction ID # 7NF05968H13719319) Sent to: Steven Bodely Email: [removed] Amount sent: -$625.11 USD Fee amount: -$3.13 USD Net amount: -$628.24 USD. Date: Jul 31, 2014 Time: 07:13:26 PDT Status: Completed. Subject: You have sent $625.11 USD to Steven Bodely with PayPal Note sent with refund [in addition to the email I sent]:" Here is your full refund for the products James less the shipping ($9.95) and fee ($3.13). Please order again one by one and hopefully they will go through. All the best, Peter"

Response from swissoutpost.comFeb 7, 2014

You are right to be unhappy. When a customer says a product is defective, we normally do and should always send a return mailer and replace it or give a refund. Please email me at [email protected] if we have not taken care of you and we'll set it right.

Response from swissoutpost.comDec 14, 2013

Hi Laura, We are very sorry you are dissatisfied. We'll send you a new one or give you a refund. We have sold thousands of these Wenger backpacks through Living Social especially, they look strong, and most people were happy with the quality, but somehow yours was not high quality, and we are sorry about that.

Response from swissoutpost.comNov 11, 2013

We'll certainly give you a refund if you did not get one already. All coupons should work but if they don't for any reason, customers can email [email protected] or call us toll free at 866-845-4642 and we'll apply the discount.

Response from swissoutpost.comSep 5, 2013

Please email us at [email protected] so we can track the package. This has not happened before; it seems unlikely it was confiscated. Maybe it will arrive. We also will be glad to give you a partial refund if it doesn't.