SWISSGEARReviews of swissgear.com

On the third flight with my new Swissgear 24" hard shell suitcase a wheel fell off. I actually saved the 10 year warrenty card inside the lining. After writing to customer service about this, I recieved an answer that basically said that the warranty doesn't cover damages that happen while in use travelling, and that they no longer have replacement parts.

I requested a warranty on a carry on luggage it was supposed to have a life time warranty product that I purchased 3 years ago and now in 2024 I called and they no longer have the type of warranty. Shame on this brand because I will not purchase o recommend this brand again.

I have been using Swissgear backpacks for my personal travel and business travel needs. It is so very disappointing that when I engaged their customer service about a zipper quality issue with one of their backpacks the response I got was “I never heard that happening before” and they provided no help or resolution. They stopped responding to me and ignored my emails when they said they would be in touch. Their zipper failed and my laptop backpack opened up and my laptop crashed to the floor and broke. I will NEVER use a Swissgear product again and don’t recommend anyone do as well!

No help from customer service, despite multiple phone calls the supervisor never returned my phone calls. The product is under warranty but no one from the Swissgear is ready to help.

Customer service is almost non-existent and works at a glacial pace. I speak from my recent experience after my fairly less used cabin baggage’s handle got stuck and could not be retracted. I decided to invoke a warranty claim, with the understanding that Swiss Gear products come with a 10-year warranty. But it’s been close to 2 months and I have not received any response, let alone a replacement. The warranty claim needs to be filed via a web form and there is no email from any person. At this point, the 10-year warranty seems like a false selling point. Avoid this brand, if you’re looking for sturdy quality luggage and a brand that will stand by its (tall) warranty claims. Swiss Gear disappoints on both fronts. Never buying this brand again.

I've bought many swisstech products, but that will never happen again. They make it so difficult to get their junk warrantied. That way they don't have to pay for. I had a flash light fail and the hoops they demanded I jump through to get it fixed is ridiculous. There's better companies that will warranty their products no questions asked. Like streamlight. Swisstech is a joke. We were buying about 15 flashlights and head lamps plus battery packs per year for our clients. Never again!!! F.... SWISSTECH!

I've been an owner of SwissGear luggage for a while, and recently had an issue with the handle of a carry on malfunctioning. I went through a lengthy process of a warranty claim, months, and quite frankly, spoke with multiple people by email and phone. I followed all their direction, taking photos, copies of receipts, cutting out and sending in the luggage label. All to be sent a 10% coupon to be used on their site, even though I was told by email that they conditionally approved my warranty claim. Turns out, the 10 year warranty only applies luggage purchased from their site or target. Be very careful about misleading advertising regarding their warranty and the hoops and hoops of work you have to do for a claim. I've never written a review about a warranty but this really irked me and I will never be purchasing any products from Swiss Gear as a company that doesn't stand by their products and what is advertised.

this company is a scam , I was a loyal customer always had their product and when I got the issue with carry on they refused the claim because I didnt save the receipt.I would not buy anymore their product , bE AWARE their shady practice