SWISSGEARReviews of swissgear.com

Ordered a backpack on December 10 so that we would have it in time for Christmas. On December 20 I checked the status and it still had not been shipped. Their website clearly says anything ordered by December 18 would be delivered in time for Christmas via the ground service. I contacted support through the chat function on their website and they basically told me that I could not be guaranteed delivery on any item placed on their website. Even though the website clearly had specific dates for guaranteed delivery. The person on the chat was of no help and basically said That I would just have to wait and they were working on orders, but they were behind because of Christmas. I informed him that’s why I ordered on December 10 for a simple backpack. He said shipping only takes two days from Florida to my location. He still could not tell me when it would actually ship in whether or not I would have it to give us a Christmas gift. I asked whether I should just cancel it and order something from someone else. He informed me I could not cancel it and I would have to wait till I got it and then request a return. Terrible customer service Would not order from them again

The luggage falls apart after one trip and despite the thousands of hoops they put you through for a refund, it's BS. All you get is a 15% off coupon on a future purchase. Terrible product. Terrible customer service.

I ordered directly from Swissgear. They sent me the wrong items. I contacted them and returned them the same day after being told they'd ship the correct items as soon as I ship it back. They got the items and then never contacted me. I spent several days trying to contact them. Calling them is pointless as you'll hear a message that no one is there. It took 7 hours of waiting on chat before they finally responded. They promised to ship the following day. I'm STILL waiting for that to happen. Can't reach anyone, no items, no tracking number, no money. Company doesn't care.

USB socket on miner's headlamp broke after a couple of uses. Not apparent how warranty can be upheld outside the US. In any case, the lowest of three light settings was far too bright for my purposes. Avoid.

I paid over $100 for a carry-on suitcase that was defective and partially fell apart the first trip. Upon filing a warranty claim, they approved the claim—only to change their minds and issue a 15% coupon after I had verified my purchase.

The wheels did not work properly from the beginning and got worse. My warranty was denied as they determined it was a result of airline handling. My other luggage that is a different brand is still great after 10 years and travelled along with the Swiss Gear. I will never buy again.

Poorly constructed. I purchased a luggage roller for travel with high expectations of SwissGear. The luggage piece is flimsy and not sturdy. Falls over on the front of the bag. The handle litterally snapped off after just 1 trip. I contacted SwissGear for warranty and NOTHING. Crickets. No response to my warranty claim which was not user freindly, no response to my calls. Hello American Tourister.

Not happy, first trip and the stitching in my bag was unraveling itself. Very sad really liked the design colour and price.