SWISSGEARReviews of swissgear.com

I submitted a warranty claim on their customer service email till date no answer. It’s been almost a month !!!

I am recently homeless. And was carrying my belongings in plastic grocery bags until I found one of your suitcases at a local resale shop and I love it. The rolling case made transporting my possessions a breeze, however one of the wheels has stopped working and I cannot find a replacement. When my situation improves I will definitely look for more of your products. Thank you for making what is a horrible situation a little bit better

Been waiting 3 months to open a warranty claim on my busted, used twice, suitcase. Garbage product and no backing from company. DO NOT BUY SWISS GEAR

Lightly used carry on used once and interior seam frayed on outside pocket which was only used for pocketbook. One of the main reasons I purchased SG was warranty claims. FALSE ADVERTISING! Per claim warranty had to deal with Holiday Group as in Canada. Good luck trying to get any satisfaction, let alone anything other than an auto-generated email response advising they are behind with emails...1 1/2 mos since initial email. Wish I would have found this review site before I purchased

Quality has definitely gone down and so has customer service. They do NOT back their products! They are giving out 50% off coupons after they put you through the wringer. The handle on my luggage broke while traveling and we didn't mishandle it or was the luggage overpacked. We will not be buying this product again.

I received a Swiss Gear luggage with a 10 year warranty as a gift a few years ago. This summer the handle broke even though my luggage wasn't heavy. Originally submitted the claim to Holiday Group in August 2023 & the issue still hasn't been resolved the issue (Oct 2023 now). Be prepared to call them often as the lines of communication fell between the cracks. You'll need some patience! If you're looking for a quality product at a decent price with good customer service, Swiss Gear luggages aren't for you.

Luggage does not hold up in travel. Wheel broke in the middle of my travel. I contacted SWISSGEAR and getting a run around (not yet over) for only a 30% discount—no replacement or repair. Not recommended.

The first time we used our new carry-on, the zipper broke. Phoned the warranty line and was given an email address to send all info to since then I have sent many emails with no response and they are no longer answering their phone lines. I am not sure if they are still in business, terrible customer service. Buyer beware