SWISSGEARReviews of swissgear.com

I bought two pieces, but the description was not accurate, and I returned them. the process of return was difficult, and I am not really satisfied. first, they wanted to charge almost half of price for return , which I called them about, and they fixed that (thanks, but I shouldn't call you for the industry standard service). then they didn't refund, no answer to my emails or calls and took 3months and finally thank to PayPal to listen to my claim (i called Credit card company and was not helpful at all). i dont recommend to buy from this site but if you want make sure use Paypal.

I've contacted the company about the broken wheel. The suitcase itself is in good condition but the wheels are falling apart. I just would like to get the wheel fixed, but the company isn't very responive. It came highly recommended but I wouldn't buy it again, since there's no customer support.

Lightly used carry on used once and interior seam frayed on outside pocket which was only used for pocketbook. One of the main reasons I purchased SG was warranty claims. FALSE ADVERTISING! Per claim warranty had to deal with Holiday Group as in Canada. Good luck trying to get any satisfaction, let alone anything other than an auto-generated email response advising they are behind with emails...1 1/2 mos since initial email. Wish I would have found this review site before I purchased