SWISSGEARReviews of swissgear.com

I purchased a backpack that was never delivered due to a missing suite number in the address. Despite receiving a notification from UPS, the package was not delivered and was eventually returned to the Swissgear warehouse. Since then, I’ve made numerous attempts to contact Swissgear for assistance, but most of my emails have been ignored. According to their website, my order is marked as “delivered,” yet I’ve received nothing and am now struggling to obtain a refund. The only responses I’ve received—primarily from a representative named Calvin—have been vague and unhelpful, with messages like “We will get this out asap” or “A refund is being processed. Please allow 2–4 business days.” Unfortunately, I can’t recommend this site to anyone based on my experience.

Well you can’t seem to get anything resolved! I have reached out for over a month for a non functioning lock for my suitcase. I hate to say it but…. Stay away from from Swiss Gear! I thought I was getting a quality product

Purchased new Swiss Gear soft side luggage from Walmart. Paid about $70 but didn't save the receipt. The third use of the suitcase the retractable handle broke and wouldn't retract. Reached out to Swiss Gear and they couldn't help since I didn't have the original receipt. I asked twice if I could purchase a new handle assembly, but they would not respond to this request. Stay away from this vendor. Many negative reviews all over the internet

Given their price point, I was expecting a far more durable product than what I received. Barely a year after purchasing a suitcase, the wheels started squeaking loudly. It is so embarrassing when half the airport seems to be turning around looking as you walk past! Reaching out to the company was as useless as the so called warranty. Their response: “I have received your video and yes your wheels are squeaky, have you tried using dry lube on the wheels. You can usually find it in retail auto shops like Auto Zone and such, this is just a suggestion. If you have any questions, feel free to reach back out.”

We purchased two Model 7272 Hardside SwissGear Suitcases through Amazon in January 2025. We used them the first time at the start of March checking them into a trusted major airline for a flight to Europe. When we opened both suitcases on arrival at our hotel, the clothes in both suitcases were wet. This has never happened with luggage of any quality, let alone the quality we expected from investing in SwissGear. SwissGear provided an online warranty claim form although we asked for a refund. SwissGear is fast to respond to the claim form, asking for more documentation until you have sent everything SwissGear needs. Then, we never heard from SwissGear again. SwissGear never replied to follow-up emails. Every phone call to SwissGear was not returned. We are disappointed and angry.

First time using the bags on an international trip to Hong Kong, the bag wouldn't open so I had to rip it open to get my clothing out and purchase another bag to put my belongings in, they offered me to return it, what a laugh as if I will carry around a ripped open suitcase from Hong Kong to the USA of course I had to leave it, no choice, never use this company swissgear my first time and last

Warranty not honored. I have purchased two suitcases from them, the first one wore out and the second one fell apart quickly. They say they have a warranty on them but they do not honor it. Poor quality and false warranty.

I purchased a SwissGear backpack, expecting quality and durability. Unfortunately, the backpack started falling apart within months, with zippers breaking and seams coming undone despite light use. Since SwissGear advertises a warranty, I thought I’d be covered—big mistake. I submitted a warranty claim, provided all the required details, and waited. And waited. And waited. No response. I followed up multiple times via email and phone, only to be completely ignored. Their so-called “warranty” is nothing but a scam, and their customer service is nonexistent. SwissGear clearly does not stand behind their products, and their warranty is just a gimmick to make you feel secure at the time of purchase. Save yourself the frustration and buy from a reputable brand that actually cares about its customers. DO NOT waste your money on SwissGear. This company is a joke when it comes to honoring their commitments. Avoid at all costs!