Ordered a month ago and still have not received and they won't answer calls. On the phone for half an hour waiting and no answer. AND....I received notice that 7 of 8 of my items were shipped and I ONLY ordered 1 item! I see these other items were delivered to Georgia, and I live in Nevada.
CZ
Cherile Z.
Suits are pretty but sizes can be way…
Suits are pretty but sizes can be way off. I have bought tankini tops from them. The first one fit fine. I lost weight and needed a smaller size. I ordered a 16 and it was way too small. I have been trying to return it but the automated line continues for almost an hour with no response and then disconnects. They don't respond online either. Seems you are just out your money. Don't buy from them no return or guarantee.
HD
Highly Dissatisfied C.
BUYER BEWARE/STEER CLEAR OF THIS PLACE!
If I could have given this place Negative Stars I would have but was forced to give them One Star in order to post this review.
I’m only sorry that I did not look up these reviews on Trustpilot prior to ordering or I NEVER WOULD HAVE ORDERED FROM THIS RIPOFF PLACE. I am Plus Size and ordered from this place after seeing the nice selection of decent plus size swimsuits. I usually check out reviews on sites such as this one prior to ordering but dumb me did not do that this time. I placed my order online on May 25th with thinking I would receive my new swimsuit and coverup in plenty of time for my vacation on June 10th. My first call was on May 29th as I still had not received an shipping confirmation email by that time. I was told that my order was “In Process”. I made a 2nd call on June 1st and was again told that my order was “In Process” and that my order would definitely be shipped out by the next day and that I would receive it by the time that my vacation came around with no problem. I called a 3rd time on June 2nd as still no shipping confirmation email received. I told the representative to go ahead and cancel my order and refund my $ as I sick of being lied to by this scam company. She claimed that she could not cancel it as the order was “ In Process”. On June 3rd, I got a shipping confirmation with a Fed-X tracking number. I looked up the tracking number on the Fed-X website. The label was printed at the same time of my call on June 2nd and no other updates since that time. Today is June 8th and the package has not even arrived at the Fed-X facility. The representative just generated a label to mislead me at the time. So convenient that the shipping label was generated at the exact time of my call. The scam shipping confirmation email I received was also messed up stating that 2 of the 7 items that I had ordered had been shipped. I only ordered 2 items but the email had an attached add on with 5 additional items that were someone else’s order. I called my bank on Saturday to dispute the charges and file a chargeback as my vacation is now 2 days away and my order has not even been shipped. I have also since seen in reviews about the shoddy quality of the swimsuits and scam return policy.,I just wish I had read these reviews prior to ordering. I usually do look up reviews like these if I have never ordered from the company before before. I don’t know what possessed me not to do this time. I am also going to file a complaint with the BBB and may be contacting the Attorney General in Maryland. Do yourself a favor and save yourself a lot of aggravation by ordering a swim suit from a reputable company like Lands End or Old Navy.
RM
Rickie M.
Stay away from this place if you value…
Stay away from this place if you value your money!! This place is a scam front... Once they get your money, you've been had... Now you've been warned... total thumbs down!!
WM
Windi M.
Horrible experience
Horrible experience. Still hasn't shipped a month after the order. No communication received when email customer service. Do not use this company!!!
JR
J.Rhyne
The aggravation is real
The aggravation is real! First of all, when you select the shipping preference, it will switch selections, so pay attention. I ordered a suit for my daughter, selected 4 day shipping which I was charged $10.99 for. It is 11 days later and it hasn't even left the facility, but they will NOT cancel the order. We don't need it now, leaving for vacation tomorrow. The next issue is, they are still showing selections for shipping as Express shipping with the hefty rate of $29 for next day or 2nd day, but if you call, they will tell you "oh, but we are experiencing delays and you won't receive for at least 10 days. So why do they still have the option up? So you pay $29 expecting express and it doesn't even ship out for at least 7 days. What the heck? Dishonest ripoff. Just be honest, make it all standard shipping because it takes the same amount of time for both, at least 7 or more days before they even ship, but they will take every dime you give them for shipping and then say , "sorry, you can't cancel the order", and it hasn't even been pulled to leave the warehouse. SMH.
ME
me
20 days and still has not shipped
out of stock, not available, so i order a clearance item and 20 days and still have not shipped. oh and at least 2 spam emails a day. I have tried to cancel the order and was told to send it back after I received the suit
LY
Lynn
Buyer beware
Buyer beware. The quality of the suits are great, but you better know exactly what you need. You will be required to pay for the initial shipping, but if that doesn't work out, your only option is to continue using the site for exchanges because they will ONLY give you a gift card for another suit OR YOU have to pay the return shipping in order to get your original money back. They DO NOT make this clear on the website.