SWEnginesReviews of swengines.com

I ordered an engine from this company and it was never shipped. After reading other complaints about the same customer service; I decided to look into the company further. I was appalled at the reviews I read and decided to terminate my dealing with this company immediately. I cancelled my order and was told I had to pay a 25% restocking fee because the company had to pay people to pull the engine out, "my people don't work for free" the customer service agent screamed at me. Though, when I ordered the engine, there was a picture of the engine on a palette. So, which is it? Am I charged the 25% fee because they sent someone out to pull this engine out of a vehicle or they had it pulled off the shelf and had to put it back, therefore charging me the fee. Remind you a restocking fee on an engine that never shipped. The money you think you save on a used engine from these folk is not worth the hassle. I ordered a crate engine and it was here in three days. Don't do it, don't order from this "parts dealer".

Purchased a car for my daughter approximately one month ago,one week later the motor goes.contacted sw engines and purchased a motor,two weeks later I had my motor delivered and installed. The car runs great and my daughter is ecstatic and I am very pleased. From the customer service to the delivery of my engine I would recommend this company in a heartbeat. Just need to contact them about paperwork on engine mileage in case I sell car down the road.. Bill King

Only giving them 1 start cause i have to. I ordered a motor for my 02 ford taurus got it way later then what was told to me by swengines. I got the motor and my mechanic showed me tht the water pump was seized to the bearings. Its also showed that signs of over heating specially since the water pump was seized up on it. So i called them and got a voicemail for their warranty department. Waited 3 days and still nevere got a call back. So I called them again and got a person named Scott. I processed to tell him that the motor had signs for overheating and he asked me. "How do you know it had signs of over heating" i told him my mechanic took the water pump off and it was seized." My mechanic also showed me that it had signs that it was burning oil. I told him that on the website it states that they go through the motor and make sufe everything is working. Obviously they didn't if they did not see that the water pump was sezied up. Which means there is no way that they could have compression tested it . They told me well they dont check the water pump on them so, how can they say they throughly check the motor. They also say that its a running motor. I doesnt run if it cant cool its self down. Dont buy from these crooked people. They dont back their warranty and find every reason under the sun to get out of it. Also horrible customer service talking over me and hanging up on me 3 times. Never again will i get anything from them. They also get their motors tgeough insurance auctions. So they are cars tht people abuse and dont care anything about.

I had some problems with my order and stop with the Big A (he knows who he is) several times. He was NEVER rude to me any of the times I called. He helped me with my problem and was a complete angel. He is a blessing to deal with. I told him I would remember him in my nightly prayers which I will. If I could have fit my fat butt through the phone line I would have hugged his neck! I am not going to use his name because I don't want him swamped with calls.You are my new best friend!! AND PEOPLE OUT THERE I DO NOT KNOW THESE PEOPLE PERSONALLY AND AM NOT GETTING PAYED TO LEAVE MY EXPERIENCE FOR YOU TO READ.

I am disappointed with the order to shipping process. Was told the engine I ordered was coming from OKlahoma and now see it's coming from Washington. Finally received tracking after my 10th phone call and mind you I purchased the engine and contract on February 1st it is now February 25th still no engine and roughly another week before I will receive it. After reading all the horror stories . Looking at over 30 days by the time I receive it. Now I have to worry that it's a junk engine! I live in Florida this is ridiculous. I better receive what I paid for!!!!

I found swengines surfing the internet for an engine for a 2008 Nissan Altima I've had sitting in the garage for nearly a year, which I refuse to sell due to a sentimental value it has. It's one of 4 vehicles owned by me and my wife. So as a New Year Resolution, my wife and decided to restore the vehicle from top to bottom over the next few months, so we set out to find a motor. I purchased the unit on 1/25/16 SWE. Since then, I've gotten emails from SWE giving me status updates. As of today, I'm 10 business days into the purchase and the last emails states the unit (engine) is headed to spot checking, the email prior to the last email, stated the unit was in route to quality control. Upon doing the math, there is no way the unit would be arriving in the time(s) initially stated by SWE. With that being the case, I decided to call and cancel the order, being that I can get it faster (this weekend) at this point here in Southern California. I placed a call the previous day and was set into a voicemail. I called again today and I was set in the same voicemail. Upon calling again; I'm told no one can cancel the order besides the Supervisor whom I'm told is Scott, who's supposedly is out to lunch. Upon further discussion with the person on the phone, I request another person in charge. Unfortunately, after further communication with this individual, he raises his voice and then I'm hung on in an attempt to cancel the order, which has not shipped. I call back minutes later with a different tone of voice (softer), and I directly request Scott (supposed manager, who's out to lunch). Unsurprisingly; I'm transferred directly to Scott, who is actually the person I just spoke with. At this point, I know my instincts are correct and I shouldn't work with this business. Again; I state my wish to cancel my order, I'm told it will be done and I'm suppose to receive a cancellation email, but due to me and a few of my family members careers in our industry, we've seen this many a times with businesses and how it has to be remedied should matters decay any further. To cancel an order prior to shipping merchandise contrast with policy (aka Torts) related to a consumer who has received shipped merchandise. My merchandise has been confirm as to not being shipped at the time I cancelled the order, confirmed by the latest email from SWE and verbally by Scott or whomever the person really was on the phone today. It's unfortunate to here such horror stories (reviews) and I hope that SWE decides to be "just" with my matters. Unfortunately; I will not be able to confirm that until later today. Although I never had my order shipped or confirmed readiness, I'm sure they'll want to inflict fees for cancellation. Their contract states cancellation is "subject to" a 25% fee. "Subject to" means just what it means "they can charge the fee or they don't have to charge the fee". Stay tune for Part II of my review. I hope to make it a positive one. Sometimes it cost not to do business with a person or place. I'm fortunate to have a car I'm making a project out of and it's not necessary I fix it immediately, but I feel for those of you who are reliant on the vehicle you're repairing because it's your primary vehicle. I pray all goes well for those who fit that description. TO BE CONTINUED. NOT COOL AT THIS POINT PART ll So I did get my funds returned to me minus 23.6% cancellation fee. However; getting someone to let me know when it would be returned was a chore. I inquired because the cancellation notice doesn't specify how many days and/or weeks it takes to have your funds returned. So I contact my credit card company for assistance. However; I'm happy to move on and the vehicle in questions is being repaired as of 2/13/16 and will be ready for pick up any today from my Mechanic of 13 years. I ended finding the motor locally and I was able to visit the business personally to look over the engine prior to buying it. That would be my advice to everyone; "find a local business in your own area to see and touch what you're buying". Buying something so important, so costly is risky business if you're buying online. Good luck SWEngines (aka Quality Used Motors).

I could not write my review in one sentence. This company is the biggest rip-off to the public. We purchased an engine that supposedly in excellent condition, runs well, low mileage, and everything in good working order. After it was installed and started by the mechanic had major problems with the timing. The mechanic spoke with the warranty dept Alex and Scott in particular and of course timing is not covered in the warranty. That's another thing there warranty is a joke because if you read any of there reviews online, with anyone having problems. It was never covered under the warranty. So after many back and forth conversations I got a video of the engine that we purchased. And upon seeing that the engine was bad from the get go. They than agreed to send another engine at another 500.00 and no guarantee. I have written a letter to the better business bureau and to the governor of OK. To inform them of this company selling non functional products.

I see other complaints similar to mine, and recently too (thats messed up). They sold me a used engine. It arrived late (via SAIA Shipping Company). It was very obviously damaged in shipping - it arrive to the mechanic on a broken wooden pallet on its side. Broken flywheel plate, camshaft sensor and throttle sensor. Contacted their Warranty Dept and was advised in both a bland and uninterested tone that the warranty did not cover shipping damage. Went on to inspect the engine to see if it was worth salvaging those parts from the engine being replaced, and discovered a jumped timing belt. Any novice mechanic knows this renders the engine completely unreliable or worse. I sent the warranty guy (Steve?) a copy of the picture of the issue - no response or acknowledgement, but they then proceeded to dispute my charge back saying the engine was reliable when they sold it. If they are in the used engine business they know this is not possibly true. I wish I had known about this TrustPilot website and read these other reviews before i purchased. I have kids, no replacement engine still, its just before Xmas, and they are giving my entire family months of stress we should not be enduring. There are other engine replacement companies that are much more reliable apparently - do the research and find one of them (i wish i had). If you buy from SW Engines you are rolling the dice, and from the collection of these complaints it seems you will get snake eyes. Good Luck.