SWEnginesReviews of swengines.com

I purchased an engine online from another company to install in a customer's car. SW Engines shipped the engine from their location. I paid $2595 for an engine that was marketed as having 48,000 miles on it. We virtually had to strip the engine down to long block and regasket the entire thing. Everything was mangled and broken. The flexplate bolts were all rounded off. The oilpan had a hole in it and three broken bolts. All of the cylinders were full of water from a half hearted steam cleaning. The timing belt was off two teeth. They painted over corrosion and dirt. I've been installing engines for forty years and this one takes the cake. Can't wait to experience their warranty claims department.

Not only is the engine useless, they will not provide a return address to send the engine back.

I purchased an engine and three-year parts and labor warranty for my Mazda Miata on October 1, 2016 for $2395. The engine was shipped in a timely manner but once it was installed we discovered that the engine was damaged and sold to us in poor working condition. It made a loud and constant knocking sound. I contacted this company to begin the warranty process and was asked to provide an installation and diagnostic report. At this time I also requested a diagnostic and documentation about the engine that was sold to me. According the warranty representative I spoke to, they do not have this documentation. According to him, they run the engine for 30-60 minutes to test for oil pressure and knocking and then store them for an uncertain amount of time. My mechanic provided the company and myself with multiple documents stating that the engine was damaged and was not suitable for driving. Even with this information received, the company refuses to uphold their warranty stating that we didn't send the correct documentation. Every interaction we have had with the warranty service representative, Alex Black, has been extremely rude and hostile. We requested the contact information for his superiors on several occasions and we have yet to receive this information.

I COMPLETED MY ORDER ON NOV 2, 2016...TODAY IS DECEMBER 6, 2016... I TALKED TO THE MANAGER, JOHN?, ON NOVEMBER 23RD AND TOLD HIM THAT I WANTED TO CANCEL MY ORDER SINCE I AM PAYING $90 A DAY TO RENT A TRUCK...HE FIRST TOLD ME THAT I SIGNED A CONTRACT THAT ALLOWS SW ENGINE TO TAKE A MONTH TO SHIP THE MOTOR...THEN JOHN?TOLD ME THAT MY MOTOR WAS SHIPPING THAT DAY....WELL...I DON'T KNOW IF IT WAS SHIPPED PONY EXPRESS OR WHAT, BUT I AM STILL WAITING FOR IT... I LEFT A MESSAGE YESTERDAY (12/5) WITH ALAN, THE SALES REP, AND HE NEVER RETURNED MY MESSAGE..TODAY (12/6) AFTER WAITING ON HOLD FOR 30 MINUTES I TALKED WITH GIL IN TRACING AND HE TOLD ME HE COULDN'T GIVE ME A TRACKING NUMBER BUT HE WOULD CALL ME BACK...WE WILL SEE... THIS COMPANY TRULY HAS THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH AND I AM IN THE SERVICE BUSINESS TOO...

In all my years I have never done this before but I don't want someone to make my mistake. I bought a engine for my Ford F-150 and have had nothing but problems with it from installing it . It came with bad parts that was under warranty but sw engines won't answer calls or return emails , they will duck and dodge you. One of my biggest regrets is purchasing anything from them . You would be better off riding down the road and throwing your money out of the window. Probably get better results!

Don't shop here ever!

Got 2200 miles out of it and no refund or replacement. What a rip off !!!

Bought an engine from this company, it arrived with missing parts and damaged parts I had to have a mechanic fix. Upon finding these things swengines told me they would cover X amount and to go ahead and have the machanic fix the issues. Once completed they gave me the run around for two weeks before refunding me 50$ out of the 421$ I paid. This was not the agreement. I tried explaining to the warranty manager who said he would "look into it". Weeks later I had to call back and they pretty much said they aren't honoring what I was told. I let them know I was going to post a negative review and they were a scam via email and my response was "go ahead we are voiding your warranty" I have that saved in my email incase I have further issues. this company is not legit, it's like 8 people huddled in an office scamming people from across the country. DO NOT BUY FROM THEM. You will be sorry.