SWEnginesReviews of swengines.com

I ordered an engine for my MB SLK230. One was advertised from SW for $1500 with a 5 year parts and labor warranty. I purchased it and it was delivered to my Mechanic. Turns out it was the wrong engine! After a week of calling and e-mailing and not reaching anyone. I saw a number on the Packing slip. I called this number and a guy helped me out and had another engine delivered to me. It turns out this engine was the wrong engine too. My Mechanic also discovered that it had a bent flywheel shaft. Again, no response from SW. I contacted the guy whose number was on the packing slip and he told me that I have to deal with SW. I have 2 engines sitting in my mechanics garage that I cant return as no one answers the phone or e-mails. I have opened a claim with my Credit Card Company so hopefully they can resolve the matter with SW and get me my money back. I would not buy anything from this company!

Crappy phone service! Took 9 call attempts to even get someone on the line. All I want was the Shipping PRO # for tracking. No email or anything yet.

This company is the worst. I ordered an engine, paid with a credit card-thank goodness- and never received one word about shipment. I called and was given the “2 week window” run around. “Please allow 2 weeks to receive your purchase, if it has been more than 2 weeks press 7” no one ever answers and there are no voice mails!!! You literally get hung up on! After 18 days I received an email-the only one since this fiasco started, that said shipment was delayed. It took 15 more days of calling, begging, pleading, and finally threatening to get a refund. If I had wired the money or used a different form of payment I would have been out $2,795.00. I have been without my vehicle a month longer than I should have and now I am still going to wait for another company to deliver another engine. And then with instillation, I will be a total of 2 months without transportation because of these CLOWNS! I am ready to sign up for a class action law suit before they do this to anyone else. The sleepless nights alone have caused enough chaos in my life and family that I literally wanted to drive out there and deal with this in person.

Don't even think about these people.My sutuation wasn't serious.I simply wanted to change the card I orderd the transmission with.I called back 30mins later of ordering..SMH..John said it'll be 10%,[OK] Called back Now they said 25%.SMH.I never got the product Man. Customer service is ridiculous. 1 guy in shipping has sense, the rest will hang up on you or just send you to someone else where you'll get a voicemail with NO RETURN CALL... This isn't professional at All Its straight BOOTLEG...... Take it from a fool..

Ordered engine. They swapped it for a different engine. They refused to make it right. Paid $2495, they are willing to refund $891 as long as I send the engine back. So they made $1600 for shipping the incorrect item.

Sounds like the same old story. I ordered an engine in April and it took over a month to receive it. I have been trying to activate the warranty ever since Finally got in touch with Cindy and warranty and she informed me that because it was not activated within 10 days my warranty is now void. How can I activate the warranty within 10 days when no one answers the phone call or returns emails or voicemails. I am in agreements with everyone else that someone should file a class action lawsuit against these people. They need to face justice and stop ripping everyone off.

ordered an engine in June finally received in august, was called and told it was shipped to wrong address The engine I received was worse than one I was going to replace, only good was scrap, now after 2 weeks cant get a hold of anyone to get my money back.

My experience sounds like a common occurrence. Bought an engine, it failed catastrophically after 11,300 miles. Here begins the nightmare, long story short, the warranty process has come to a grinding halt and they’ve gone radio silent. Looking into a class action lawsuit since I see endless numbers of similar unsettled cases. These guys are rude, uneducated, incompetent criminals. They deserve to face justice. This company exists solely to rip people off!