SWEnginesReviews of swengines.com

We had a horrible experience with this company. We purchased a used motor online on a Saturday afternoon, but on Sunday we found a motor that was local and we could have in our hands right away, so we called SW Engines on Monday morning at 8:00 AM. We asked if they had started on our order and they admitted they hadn't even started on our order yet (it wasn't even in their system for 36 hours AND over a non-business day.) We would have needed to wait at least 10-14 days to receive their motor once it had been started, so we asked them to cancel the order. They would ONLY cancel the order by sending us an email link and we were FORCED to check a box that stated they can withhold 25% of any orders that were cancelled and they forced us to pay them $973.21 for an order that they never started on. This was the only way they would cancel the order and refund us. No exceptions. Their email link that they forced us to click on and check those boxes made them contractually LEGAL to KEEP $973.21 from us for an order they never even started to send to us. All they needed to do was cancel the order from their system and they feel justified in KEEPING almost a $1000 from us for an order they never completed any work on. If they had already pulled the used motor out of their salvage yard and had prepared it to ship, we would understand they are owed for their time and materials, and we could understand and justify a withholding from our refund for their time/materials, but they only needed to cancel an order from their computer system. That's it!! The dispute process revealed that their forced "checking the box" email link they send to customers to cancel an order gives them "legal justification" to keep 25% of the total invoice for their handling fees. Horrible people and horribly unfair billing practices!!! This is a legal way to STEAL from honest, hard-working people. We learned a hard lesson from this and we are sharing this with others to hopefully prevent others from experiencing the same. Google "SW Engines" and read the articles that come up at the top of the search list about lawsuits that have been raised against them and you will find proof of others who have experienced horrible outcomes with them. (Yes, we wish we would have before we attempted any business with them too. Lesson learned.)

Worst company I've ever dealt with. Ordered motor for a customer, lost customer because motor didn't show up for 45 days. Then the aholes kept 25% for "restocking". Never got a tracking or anyone to answer a call. These guys are crooked con artists and are getting away with it.

These guys are crooks. They take your money, don't deliver and give you excuses. When you ask for your money back, the keep a re stocking fee for doing nothing. I waited 6 weeks for my engine to arrive and they could not ship it. Check out their ratings on BBB! Say away.

Don't buy anything from these people...total scam. I have been waiting for my engine for over a month and they will no longer answer calls from my number. Will not let me cancel either. I will be initiating legal preceedings.

Bad experience from the very beginning. Waited over 1 month for the engine to arrive. It arrived broken and I also received the wrong engine. Cost me over $800 extra dollars to resolve the issue. Filed a warranty claim and sent emails for over a month with no response. Once I finally got in touch someone months later I was told that "there was nothing that they can do for me" I will never do business here again and I do not recommend them.

This may be the worst company I have ever dealt with. Ordered a Suzuki sidekick motor from them. Sent the complete wrong motor. Told them this numerous times and they stated I had to hire a certified mechanic to swap parts on it and it will work. When the mechanic had time to get back on it. Time was up on the warranty. They would not take it back or make any other arrangements. Representative said it was my problem now. They are complete jokers and yes more so scammers

Bought a motor for my Hyundai genesis coupe 2.0t .paid for motor been over a month never received engine .call customer service after speaking to them they told me the motor got damaged in freight and that they dont have another motor so they refunded me never received email or call on situation my mechanic is charging me for storage now because it's been over a month and no engine .but I looked on there site and they had a engine with the same miles for over 700 more than what I paid for mine .I've done business with this company before and had a great experience with them but this latest transaction went to crap .unhappy customer now .very hard to get ahold of customer service and after a while they will hang up on you....

Stay away from these scamming a** people, i ordered a engine in july, due to covid & things i understood the tracking would be off, ok here come september i finally get a tracking #, wait a week i go get the engine& its a whole 5.7L dodge durango engine instead of a 5.7 out of a car, call 100xs the next day, they ask for pictures & say the engine compatiable etc, i tell them i aint pay 2800 for no project i paid for a engine to go right in my car with out rebuilding it, so here comes august no reply then chad calls say they found a engine in florida, ok cool i wait almost all of october still no engine, now im mad cause i feel scammed, call everyday for almost a week they tell me i will be refunded, i go file a claim with my bank, so today i finally get thru to the so say refund department & the guy answer the phone rude as hell telling me i was refunded oct. 16th how the hell was i refunded when i been calling you all this month constantly. So i tell him they will here from my lawyer he goes on to say yeah ok & tell me not to call back their. What kind of scamming business you people have going on. (414) 856-2064 Is the refund department # which they do not answer. So if your thinking about buying a engine from here, dont even waste your time, company customer service is horrible & you wont get a refund