charlesufarley43
I will never do business with SW Engines again!
I ordered an engine and asked for the delivery confirmation, the serial number, and the engine code so I could verify that the correct engine was installed. The mechanic said he received it and installed it, but I couldn't verify that it was the engine I ordered. I emailed three different email addresses at SW engines and never got a reply. When I finally got a hold of someone on the phone, I was transferred to a man who identified himself as the sales manager. He was rude and unprofessional and not at all helpful. After asking for the serial number several times, he finally shouted, "We don't keep track of those things." Seriously?! I then told him about how I had been trying for months to get someone on the phone or by email and he said none of the email addresses I sent were to the department that deals with those things. I said, "Couldn't someone have forwarded it to the correct department?" He got angry again and said, "There isn't a department that deals with those questions!" This is the worst customer service experience and the least professional company I've dealt with in a long time. I will never do business with SW Engines again.